Training Manager – Karachi

Mars BPO is seeking an experienced and motivated Training Manager to join our expanding team in Karachi. This role requires a strong leader with excellent communication skills and proven expertise in managing training programs within a BPO or call center environment. The Training Manager will be responsible for planning, developing, and overseeing training initiatives to equip employees with the necessary knowledge and skills to perform effectively and contribute to the company’s business objectives. This position operates on a night shift schedule and is based in Karachi.

Key Responsibilities
- Develop and implement comprehensive training programs for both new hires and existing staff.
- Lead and manage the training team, including trainers and coordinators, ensuring high performance and engagement.
- Design, update, and maintain training materials, modules, presentations, and assessments to keep content relevant and effective.
- Conduct training sessions as needed, ensuring consistent quality and delivery standards.
- Monitor trainee attendance, progress, and performance throughout the training period.
- Create and manage onboarding and induction programs for new employees to facilitate smooth integration.
- Evaluate training effectiveness using assessments, feedback, and performance data to drive continuous improvement.
- Collaborate closely with HR and Operations teams to identify ongoing training and development needs.
- Set clear training targets and monitor the team’s achievement against these goals.
- Maintain accurate training records and prepare regular reports for senior management.
- Identify performance gaps and develop tailored coaching and training solutions to address them.
- Ensure all training programs comply with company policies, procedures, and operational requirements.
- Continuously refine training processes based on participant feedback and measurable outcomes.

Required Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Education, or a related field.
- Proven experience in a Training Manager, Training Lead, or similar role, preferably within a BPO or call center environment.
- Strong leadership and team management capabilities.
- Excellent English communication and presentation skills.
- Solid understanding of training and development methodologies.
- Ability to create engaging training materials and deliver effective presentations.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency in MS Office and other relevant computer applications.
- Capacity to thrive in a fast-paced, target-driven environment.
- Willingness to work the night shift (6:00 PM – 4:00 AM).

Preferred Qualifications and Benefits
- Competitive salary package ranging from Rs50,000 to Rs110,000 per month.
- Performance-based incentives to reward achievements.
- Opportunities for career growth and professional advancement within the organization.
- Supportive and professional work environment fostering continuous learning.
- Access to ongoing training and development programs.
- Chance to lead and develop a growing training team, contributing directly to organizational success.

Work Location:
This is an in-person role based in Karachi.

Mars BPO offers a dynamic workplace where you can apply your expertise to make a significant impact. If you are a driven training professional looking to advance your career in a reputable BPO, this opportunity is ideal.