UK Umrah Sales Manager | Umrah Specialist

Travelshook Pvt. Ltd., a UK-based travel agency, is seeking an experienced and target-driven UK Umrah Sales Manager / Umrah Specialist to lead Umrah sales and customer management for the UK market from our office in Gulberg III, Lahore. The ideal candidate will have 4–5 years of relevant experience in UK Umrah Sales, Hajj & Umrah Sales, Travel Sales, or Travel Consultancy, with strong knowledge of UK customers and Umrah packages. This role requires a senior travel professional capable of managing high-value bookings, developing customized packages, and driving sales growth in a competitive market.

Key Responsibilities
- Lead and manage UK-market Umrah sales to consistently achieve monthly sales targets.
- Handle and convert UK-based customer inquiries, leads, and high-value bookings.
- Develop and sell customized Umrah, Hajj, and travel packages tailored to customer needs.
- Manage the entire sales cycle from inquiry and quotation through negotiation to booking confirmation.
- Build and maintain strong relationships with UK customers and repeat clients.
- Develop and implement sales strategies to increase Umrah bookings, conversions, and revenue.
- Monitor sales performance, conversion rates, revenue, and team targets.
- Guide, supervise, and support Umrah Sales Agents to enhance individual and team performance.
- Prepare competitive quotations covering flights, hotels, transfers, visas, and complete Umrah packages.
- Conduct negotiations to ensure profitable bookings while maintaining high customer satisfaction.
- Manage escalated customer queries and resolve sales-related issues professionally.
- Coordinate with ticketing, visa, reservations, and operations teams for smooth booking execution.
- Maintain accurate customer, booking, and sales records using CRM and internal systems.
- Monitor UK travel market trends, airline options, hotel rates, and Umrah package pricing.
- Identify new business opportunities and develop strategies for customer retention and repeat sales.
- Ensure a high standard of customer service throughout the entire booking journey.

Required Qualifications
- 4–5 years of relevant experience in UK Umrah Sales, Hajj & Umrah Sales, or Travel Sales.
- Strong hands-on experience in Umrah package sales and UK customer handling.
- Proven track record of achieving sales targets, conversions, and revenue goals.
- In-depth knowledge of Umrah packages, flights, hotels, transfers, and visa processes.
- Excellent English communication, sales, and negotiation skills.
- Strong customer-handling and relationship-management abilities.
- Ability to manage high-value customers and complex travel requirements.
- Previous team-lead or managerial experience is highly preferred.
- Familiarity with CRM, GDS, or travel booking systems is an advantage.
- Confident, commercially aware, target-oriented, and professional demeanor.

Preferred Qualifications and Benefits
- Previous experience working with a UK-based travel agency or within the UK travel market is highly desirable.
- Competitive basic salary ranging from PKR 100,000 to 150,000, plus commission and performance-based incentives.
- Opportunity to work directly with a UK-based travel agency and gain exposure to the UK travel market.
- Leadership and career growth opportunities within a professional and growth-oriented work environment.

This role is ideal for experienced UK Umrah Sales Managers, Umrah Specialists, Hajj & Umrah Sales Managers, Senior Umrah Sales Executives, Travel Sales Managers, UK Travel Sales Specialists, and Senior Travel Consultants. Candidates must have a proven sales track record and relevant experience in Umrah, Hajj & Umrah, or UK Travel Sales.

Job Type: Full-time
Location: Gulberg III, Lahore
Salary: PKR 100,000 – 150,000 basic plus commission and incentives