Umrah Sales Person

We are seeking a motivated and customer-focused Sales Executive to join our team specializing in Umrah travel packages. The ideal candidate will engage with prospective clients through various channels, providing detailed consultations on travel options and ensuring a seamless booking experience. This role requires strong communication skills, attention to detail, and the ability to coordinate effectively with internal teams to deliver excellent service.

Key Responsibilities

Lead Conversion: Respond promptly to customer inquiries received via phone calls, walk-ins, and digital platforms. Present and promote a range of economy and luxury star-rated Umrah packages tailored to client preferences.

Consultation: Provide clear explanations regarding pricing structures, flight options, hotel accommodations in Makkah and Madinah, transportation services, and visa documentation requirements. Assist clients in making informed decisions based on their needs.

Coordination: Collaborate closely with operations and visa-processing teams to verify that all client paperwork is accurate and complete. Ensure timely booking confirmations and smooth processing of travel arrangements.

CRM Management: Maintain detailed and up-to-date records of client information, including follow-up schedules and payment statuses, using the company’s CRM system to support ongoing customer engagement and sales tracking.

Required Qualifications

Experience: A minimum of 1 to 3 years of experience in travel sales or within the Hajj/Umrah sector is essential. Prior exposure to handling religious travel packages will be highly advantageous.

Skills: Excellent communication abilities in Urdu and English are required, with Punjabi language skills considered a plus. Strong negotiation skills and familiarity with basic CRM software are necessary to manage client interactions effectively.

Knowledge: Candidates should have a solid understanding of Saudi visa policies, airline reservation systems, and the dynamics of local and international travel markets. Experience working with remote agencies targeting markets such as the UK or US from Pakistan will be beneficial.

Work Location and Compensation

This position is based in DHA Phase 8, Lahore, and requires in-person attendance. The starting salary for this role is competitive, beginning at Rs45,000 per month, with potential for growth based on performance.

If you are passionate about travel sales and possess the required skills and experience, this opportunity offers a chance to contribute to a respected organization within the Umrah travel industry.