Umrah Sales Specialist | Travel Agent | Customer Service Representative

Travels Hook (Private) Limited is looking for a motivated and experienced Travel Sales Consultant to join their team, focusing on the UK travel market. This full-time, on-site position is based at Eden Tower, Gulberg III, Lahore, with working hours from 3:00 PM to 12:00 AM. The successful candidate will engage with international clients, primarily from the UK, to understand their travel needs and offer customized travel solutions. This role provides a competitive salary along with commission and performance incentives, making it an excellent opportunity for sales professionals aiming to advance their careers in the international travel and tourism sector.

Key Responsibilities
- Manage inbound and outbound calls from prospective and existing customers.
- Promote and sell Umrah packages, Hajj services, international flights, hotels, and holiday packages.
- Assess customer requirements and recommend suitable travel options.
- Prepare detailed quotations and clearly explain available packages, pricing, and travel arrangements.
- Convert sales inquiries and leads into confirmed bookings through effective communication and follow-up.
- Build and maintain strong relationships with international clients, especially those from the UK.
- Address customer questions and booking-related concerns professionally and promptly.
- Achieve individual monthly sales, booking, and revenue targets.
- Maintain accurate customer records, lead updates, and follow-up information using CRM systems.
- Coordinate with relevant departments to ensure smooth booking processes.
- Deliver excellent customer service to encourage repeat business and client loyalty.

Required Qualifications
- Minimum of 1 year of relevant travel sales experience.
- Experience working with the UK travel market or international customers is preferred.
- Knowledge of Umrah packages, flights, hotels, and holiday sales is advantageous.
- Strong English communication and interpersonal skills.
- Proven ability in sales, negotiation, and closing deals.
- Demonstrated success in converting leads into confirmed bookings through consistent follow-ups.
- Basic computer skills and familiarity with CRM software.
- Target-driven, confident, and professionally motivated.
- Willingness to work the specified evening shift (3:00 PM – 12:00 AM).

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from PKR 30,000 to PKR 60,000, depending on experience and skills.
- Attractive commission structure and performance-based bonuses.
- Potential to earn a total monthly income exceeding PKR 100,000 based on sales performance.
- Opportunities for professional development and career growth within the company.
- Exposure to the UK travel market and experience handling international clients.
- Supportive and performance-oriented work environment.

This opportunity is ideal for professionals with experience as Travel Sales Agents, UK Travel Executives, Umrah Sales Consultants, International Travel Consultants, Flight Sales Executives, Holiday Sales Consultants, or Travel & Tourism Sales Representatives. Candidates should be eager to contribute to a dynamic team while maximizing their earning potential through strong sales performance.