Umrah Sales Staff

Sooperfare.com is a Pakistan-based global online travel platform dedicated to simplifying and securing travel planning for customers worldwide. The company offers a comprehensive range of services including international and domestic flight bookings, visa assistance, tour packages, hotel reservations, as well as Umrah and Hajj packages. Serving individuals, families, businesses, and travel agents, Sooperfare focuses on transparent pricing, innovative solutions, and exceptional customer care. The platform connects travelers to competitive fares and trusted services globally, ensuring reliable, affordable, and hassle-free travel experiences for customers from Pakistan and beyond.

Key Responsibilities
- Handle inquiries related to Umrah packages by providing clear and accurate information on travel dates, accommodations, and services.
- Respond promptly to phone calls, messages, and walk-in customers, ensuring a high level of customer service.
- Prepare quotations, process bookings, and coordinate with internal teams and external vendors to confirm reservations efficiently.
- Maintain up-to-date knowledge of Umrah regulations, pricing, and promotional offers to provide accurate guidance to customers.
- Ensure all documentation and payment processes are completed correctly and within required timelines.
- Follow up with customers to build and maintain long-term relationships, contributing to individual and team sales targets.
- Work collaboratively with colleagues in a fast-paced, customer-focused environment to achieve sales goals and enhance customer satisfaction.

Required Qualifications
- Strong customer service and communication skills, with the ability to clearly explain Umrah package details and professionally handle customer queries.
- Proven sales and negotiation abilities to convert inquiries into confirmed bookings and meet sales targets.
- Basic computer literacy, including familiarity with online booking platforms, CRM systems, and common office software such as email, spreadsheets, and word processing.
- Excellent organizational and time management skills to manage multiple inquiries, follow-ups, and bookings accurately and efficiently.
- Knowledge of Umrah travel processes, documentation requirements, and related religious and cultural considerations; prior experience in Umrah or Hajj sales is an advantage.
- Ability to work on-site in Lahore and collaborate effectively with team members.
- Minimum education level of intermediate or bachelor’s degree; previous experience in travel, hospitality, or customer support roles is preferred.
- Proficiency in Urdu and basic English; additional language skills such as Arabic or regional languages are considered a plus.

This full-time, on-site position offers the opportunity to be part of a dynamic team focused on delivering exceptional travel services. Candidates with a passion for customer service and sales, coupled with knowledge of Umrah travel, will find this role rewarding and impactful.