Umrah & Travel Sales Executive | Umrah Sales Specialist | Umrah Consultant

Travels Hook (Private) Limited is looking for a motivated and experienced Umrah & Travel Sales Executive to join their Lahore-based team. This full-time, on-site role requires a minimum of two years’ experience in travel sales, specifically with Umrah packages. The successful candidate will assist customers in selecting Umrah packages, booking international flights, arranging hotel accommodations, and providing other travel-related services. Strong customer relationship management skills, the ability to understand client needs, and converting inquiries into confirmed bookings while achieving sales targets are essential for this position.

Key Responsibilities
- Manage incoming and outgoing customer calls related to Umrah packages and travel services.
- Respond promptly to customer inquiries and recommend travel solutions tailored to individual requirements and budgets.
- Promote and sell Umrah packages, international flights, hotel accommodations, and related services.
- Prepare detailed quotations, clearly explaining package options, pricing, and terms to customers.
- Follow up with prospective clients to convert inquiries into confirmed bookings.
- Build and maintain strong relationships with new and existing customers to encourage repeat business and referrals.
- Negotiate professionally and support customers throughout the entire sales process.
- Consistently achieve monthly sales, booking, and revenue targets.
- Maintain accurate records of customer information, leads, and sales activities using CRM systems or spreadsheets.
- Coordinate with internal departments to ensure smooth booking and travel arrangements.
- Identify opportunities for upselling and increased sales.
- Deliver excellent customer service throughout the booking journey.

Required Qualifications
- Minimum of 2 years’ relevant experience in Umrah sales, travel sales, holiday sales, or travel consultancy.
- Proven track record in selling travel packages and handling customer inquiries effectively.
- Strong knowledge of Umrah packages, international flights, and hotel accommodations is preferred.
- Excellent communication, negotiation, and customer service skills.
- Ability to convert leads into confirmed bookings through persistent and professional follow-ups.
- Basic computer proficiency, including email, spreadsheets, and WhatsApp Business.
- Familiarity with CRM systems is an advantage.
- Ability to manage multiple customer inquiries simultaneously with professionalism.
- Self-motivated, target-driven, and confident personality.
- Capability to work independently while contributing to team sales goals.

Preferred Qualifications and Benefits
- Competitive basic salary up to PKR 200,000 per month, commensurate with experience and suitability.
- Uncapped commission structure offering significant earning potential.
- Performance-based incentives and bonuses to reward outstanding achievements.
- Additional rewards for exceptional performance.
- Opportunities for career growth and professional development within the company.
- Access to training and learning programs to enhance skills.
- Supportive and professional work environment fostering teamwork and success.

This position is ideal for professionals with experience as Umrah Sales Executives, Travel Sales Executives, Hajj & Umrah Sales Consultants, Travel Package Sales Agents, Holiday Sales Consultants, or Travel Sales Specialists. Candidates passionate about travel sales and committed to delivering excellent customer service are encouraged to apply. The role is based in Lahore and requires full-time, on-site availability.