Unit Head G2P Operations & Governance

This role involves leading the planning and execution of Government-to-Person (G2P) program delivery and field operations, ensuring alignment with timelines, scope, and quality standards. The position requires managing field-level execution, resolving operational escalations, and optimizing resource deployment. It also includes maintaining strong communication between field teams and central operations to support seamless service delivery. The role demands oversight of financial compliance, including timely reconciliations, disbursements, and invoice processing, while collaborating closely with finance, audit, and operational teams to address financial gaps and ensure adherence to fund movement timelines.

Key Responsibilities

- Lead the planning and execution of G2P service delivery, ensuring adherence to defined roadmaps, milestones, and quality standards.
- Manage field operations to maintain compliance with service delivery schedules and standards.
- Supervise resolution of field escalations and operational disruptions in coordination with regional teams and stakeholders.
- Monitor deployment and utilization of field resources such as devices and staff.
- Strengthen communication channels between field teams and central operations for effective coordination.
- Oversee financial compliance by ensuring accurate reconciliations, disbursements, and timely invoice processing.
- Collaborate with finance, audit, and operational teams to close financial gaps and maintain compliance with fund movement and cheque submission SLAs.
- Drive performance tracking through timely reporting to senior management and external stakeholders.
- Maintain updated dashboards and visibility tools to provide accurate data and actionable insights.
- Highlight operational trends, risks, and recommendations during leadership reviews.
- Facilitate coordination with government partners, financial institutions, and internal teams on G2P delivery matters.
- Track stakeholder satisfaction and lead structured engagement forums to resolve issues and align priorities.
- Own the governance framework for the department, defining control checkpoints, approval gates, and escalation protocols.
- Institute and enforce standardized tools, SOPs, and process controls across units; identify deviations and drive corrective actions.
- Partner with Finance, Internal Audit, and Compliance to address control gaps, respond to audit findings, and ensure continuous audit readiness.
- Ensure all units maintain complete and defensible audit trails suitable for donor, government, or regulatory reviews.
- Serve as the governance point of contact for cross-unit compliance matters.
- Strengthen cross-functional governance collaboration to enhance program integrity and impact.

Required Qualifications

- Bachelor’s or Master’s degree in Business, Public Policy, Program Management, Governance, Risk & Compliance, or related fields.
- 6 to 10 years of progressive experience in operations, program delivery, or G2P ecosystems, with exposure to finance, governance, or compliance functions.
- Proven experience designing or managing governance frameworks, control environments, or audit/compliance programs across multiple units or programs.
- Demonstrated ability to lead large-scale delivery programs involving complex, multi-stakeholder environments including government, donors, and regulators.
- Experience managing statutory or donor audit cycles, compliance reporting, and remediation of control findings.

Preferred Qualifications and Additional Skills

- Exposure to Digital Financial Inclusion (DFI) or related adjacent units is advantageous due to the cross-unit governance scope.
- Strong ethical judgment with the ability to escalate control issues independently of delivery pressures.
- Expertise in project and operations management methodologies.
- Excellent field execution and troubleshooting capabilities.
- Financial acumen including reconciliation and disbursement oversight.
- Ability to synthesize complex data into clear, impactful reports and dashboards.
- Deep understanding of governance, risk management, and internal control frameworks.
- Strong stakeholder negotiation and conflict resolution skills.
- Effective communication and leadership presence.
- Proficiency in MS Office Suite and project/governance management tools.

Applications are encouraged before the closing date of 14th October 2026.