US based Call Communication Agent ( 2 years of experience in sales )

This full-time, on-site Call Center Agent position is based in Lahore, specifically in DHA Phase 1 J Block, with working hours from 7 PM to 5 AM. The role requires a minimum of two years of sales experience and involves handling both inbound and outbound calls. The agent will present products and services, assist customers throughout the sales process, and maintain a professional and courteous attitude at all times. This position demands strong communication skills, the ability to meet sales targets, and a commitment to delivering excellent customer service.

Key Responsibilities
- Manage inbound and outbound calls efficiently while adhering to company scripts and compliance guidelines.
- Present products and services clearly to customers and guide them through the sales process.
- Respond promptly to customer inquiries and resolve basic issues to ensure customer satisfaction.
- Update and maintain accurate customer records in CRM systems.
- Achieve defined sales targets and meet performance metrics consistently.
- Collaborate with team members and supervisors to optimize call strategies and improve overall customer experience.
- Maintain a professional demeanor and build positive relationships with customers to enhance retention.

Required Qualifications
- Minimum of 2 years’ experience in sales or telesales, preferably within a call center environment.
- Strong customer service and customer support skills to effectively manage calls and address customer needs.
- Excellent interpersonal skills to build rapport, handle objections, and maintain positive customer relationships.
- Solid computer literacy, including proficiency with call center software, CRM tools, and basic office applications.
- Clear spoken and written communication skills in English; proficiency in additional languages is an advantage.
- Ability to work on-site in Lahore and adhere to structured schedules, including night shifts from 7 PM to 5 AM.
- High school diploma or equivalent; further education in business, communications, or related fields is beneficial.

This role offers the opportunity to work in a dynamic call center environment where meeting sales targets and providing exceptional customer service are key to success. Candidates with a strong sales background and a customer-focused mindset will find this position rewarding and challenging.