US based Call Communication Agent ( 2 years of experience in sales )

This full-time, on-site Call Center Agent position is based in DHA Phase 1, J Block, Lahore, with working hours from 7 PM to 5 AM. The role requires a minimum of two years’ experience in sales, preferably within a call center environment. The successful candidate will be responsible for managing both inbound and outbound calls, presenting products and services effectively, and guiding customers through the sales process while maintaining professionalism and courtesy.

Key Responsibilities
The agent will handle customer inquiries, resolve basic issues, and update customer records accurately. Meeting defined sales targets and performance metrics is a critical part of the role. The position involves close collaboration with team members and supervisors to optimize call strategies, adhere to scripts and compliance guidelines, and contribute positively to customer satisfaction and retention. Maintaining a courteous and professional demeanor throughout all interactions is essential.

Required Qualifications
Candidates must demonstrate strong customer service and customer support skills to manage calls efficiently and address customer needs. Excellent interpersonal skills are necessary to build rapport, handle objections, and maintain positive relationships with customers. Proficiency in computer literacy is required, including the ability to navigate call center software, CRM tools, and basic office applications. Clear spoken and written communication skills in English are mandatory, with additional language skills considered an advantage. Candidates should hold at least a high school diploma or equivalent. The ability to work on-site in Lahore, follow structured schedules, and consistently meet performance and sales targets is essential.

Preferred Qualifications and Benefits
While not mandatory, further education in business, communications, or related fields is beneficial and may enhance a candidate’s suitability for the role. The position offers the opportunity to work within a dynamic call center environment, gaining valuable experience in sales and customer service. Working hours are fixed, providing a consistent schedule for those comfortable with evening and overnight shifts.

This role is ideal for individuals with a sales background who are looking to leverage their skills in a professional call center setting, contributing to both customer satisfaction and company growth.