US Call Agent ( 2 - 3 years of experience in sales Call Center) )

Xcentric Services | Web & App Development Company | Software Development | React App Development

Lahore , Pakistan

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Xcentric Services is a boutique technology and digital marketing agency specializing in supporting scaling e-commerce brands through expert online media buying and technology solutions. The company’s core focus areas include ERP, digital marketing, CRM, and e-commerce enablement, helping clients develop impactful digital assets and foster meaningful customer connections. With services ranging from large-scale ERP deployments and technology consultancy to website development, SEO, SEM, branding, and advanced analytics, Xcentric caters primarily to retailers and shopping malls. Operating from Lahore and Chicago, the team combines design, development, and marketing expertise to serve mid-market and enterprise e-commerce clients on platforms such as WooCommerce, Shopify, and Magento. The organization values long-term partnerships and data-driven strategies aimed at serious e-commerce growth.

The US Call Agent role is a full-time, on-site position based in Lahore, focused on outbound and inbound sales calls targeting US-based prospects and customers. The primary objective is to engage potential clients by clearly presenting Xcentric’s services, addressing objections effectively, and converting leads into qualified opportunities or sales. This role requires adherence to call scripts and sales processes, accurate updating of CRM records, and thorough documentation of call outcomes. Meeting or exceeding call volume and performance targets is essential. The agent will work closely with sales and marketing teams to share insights from customer interactions and ensure alignment with ongoing campaigns. The position demands working US time-zone shifts and maintaining a professional, customer-centric approach in every communication.

Key Responsibilities

- Conduct outbound and inbound sales calls to US-based prospects and customers following established scripts and sales processes.
- Present company services clearly and persuasively to generate interest and convert leads into sales opportunities.
- Handle objections professionally and provide solutions to customer concerns.
- Update CRM systems accurately with call details, customer information, and outcomes.
- Meet or exceed daily call volume and performance targets.
- Collaborate with sales and marketing teams to provide feedback from customer interactions and support campaign alignment.
- Maintain a customer-focused approach, demonstrating active listening, problem-solving, and negotiation skills.
- Work US time-zone shifts consistently and adapt to a fast-paced, results-driven environment.

Required Qualifications

- 2–3 years of experience in a sales-focused call center environment, preferably serving US-based customers.
- Strong verbal and written communication skills in English, with clear phone etiquette.
- Proven track record in lead generation, outbound sales calling, and converting prospects into customers.
- Proficiency in using CRM systems and call center software, with attention to accurate data entry and record-keeping.
- Ability to manage high call volumes while meeting performance targets.
- Customer-oriented mindset with excellent listening, problem-solving, and negotiation abilities.
- Minimum education requirement of a high school diploma.

Preferred Qualifications and Benefits

- Bachelor’s degree in Business, Marketing, or a related field is preferred.
- Experience in technology, digital marketing, or e-commerce services is advantageous.
- Ability to work effectively as part of a team, demonstrating reliability and adaptability in a dynamic environment.

This role offers the opportunity to be part of a growing agency that values data-driven results and long-term client relationships, working alongside a dedicated team of experts in a collaborative setting.