US Client Support Executive

ABS International is seeking Customer Experience Executives to join its US-facing customer support team at the Gulshan-e-Iqbal office in Karachi. This role involves handling inbound communications from US customers, providing assistance with their queries, resolving issues, and ensuring a positive customer experience. It is a professional support position focused on clear, patient, and courteous communication rather than sales or cold calling. The role operates within a structured environment that emphasizes ongoing coaching, clear performance goals, and teamwork.

Key Responsibilities
- Manage inbound calls from existing US-based customers, addressing their questions and concerns promptly and accurately.
- Provide clear and professional communication to ensure customer satisfaction with every interaction.
- Resolve customer issues efficiently while maintaining patience and composure.
- Adhere to company policies and quality standards during all customer engagements.
- Collaborate with team members and supervisors to meet performance targets and improve service quality.

Required Qualifications
- Minimum six months of experience in BPO, inbound customer support, or any customer-facing communication role is preferred.
- Fluent spoken and written English skills are essential to handle live conversations with US customers effectively.
- Strong interpersonal skills with the ability to remain calm and solution-oriented under pressure.
- Professional phone etiquette and a genuine interest in helping customers.
- Full availability for one of the two fixed shifts, working permanently on-site at the Gulshan-e-Iqbal office.

Preferred Qualifications and Benefits
- Fresh graduates with excellent English communication skills and a confident, professional phone manner are encouraged to apply.
- ABS International offers a permanent, full-time position with fixed shifts and no rotation.
- Shift options include:
- Shift A: 6:00 PM – 2:00 AM
- Shift B: 8:00 PM – 4:00 AM
- Work schedule is Monday to Saturday, fully on-site.
- Competitive compensation package including a base salary of PKR 40,000 to 45,000 per month.
- Attendance allowance of PKR 3,000 per month.
- Monthly performance incentives based on individual quality and output, with total potential earnings up to PKR 63,000 for consistent performers.
- 15 days of fully paid annual leave.
- ABS International has been operating since 2009 as a direct US principal with a team of over 200 professionals and a strong track record of timely payroll.

This opportunity is ideal for candidates who are patient, composed, and passionate about delivering excellent customer service in a professional environment.