Vendor Experience Specialist

foodpanda, a part of the Delivery Hero Group, is a leading local delivery platform operating in approximately 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. Our mission is to deliver an exceptional experience—fast, easy, and directly to customers' doors. We are seeking a dynamic and experienced professional to lead and manage content operations, ensuring the accuracy and quality of menu content across all partnered vendors.

Key Responsibilities

Lead, mentor, and manage supervisors and team leaders within the content operations team, fostering a high-performance culture. Establish clear workflow processes and define performance KPIs to drive operational efficiency and quality. Oversee the creation, uploading, and maintenance of menus for all partnered vendors, ensuring accuracy in item names, descriptions, pricing, and images. Collaborate closely with Account Managers to promptly update menu changes, introduce new dishes, and incorporate promotional items.

Ensure smooth onboarding of new vendors within established timelines, maintaining consistency and compliance with brand guidelines and platform standards. Conduct regular audits of menu content to identify and correct errors, inconsistencies, or outdated information. Implement and enforce quality standards for menu presentation, including grammar, formatting, and imagery.

Work cross-functionally with partners, Account Managers, marketing, product, and customer support teams to synchronize menu updates with promotions, campaigns, and platform features. Liaise with UX/UI teams to optimize menu layouts and content for enhanced user engagement and conversion rates. Monitor menu performance metrics such as click-through rates, item popularity, and customer feedback, providing actionable insights and recommendations to optimize menu offerings and presentation.

Manage multiple menu updates, launches, and seasonal changes simultaneously, ensuring deadlines are met. Lead cross-functional initiatives aimed at improving menu content workflows and driving automation to enhance efficiency.

Required Qualifications

A minimum of 4 years’ experience in content or operations management, preferably within the food, e-commerce, or online delivery sectors. Proven track record of managing and leading teams, including supervisors and team leaders. Strong understanding of food industry terminology, trends, and consumer preferences. Excellent leadership and team management capabilities.

Exceptional written and verbal communication skills are essential. Strong organizational and project management abilities to handle multiple priorities effectively. Proficiency in content management systems (CMS), SEO tools, and analytics platforms such as Google Analytics. Experience in utilizing AI tools and data analytics to drive content strategy and operational improvements. Ability to work collaboratively across various departments with a detail-oriented approach focused on quality and accuracy.

An analytical mindset with the ability to interpret data and translate insights into actionable strategies is crucial. Strong problem-solving skills and the capacity to manage competing priorities in a fast-paced environment are required.

Preferred Qualifications and Benefits

While not explicitly listed, candidates with experience in cross-functional leadership initiatives and workflow automation will be highly valued. Joining foodpanda offers the opportunity to be part of a global, innovative delivery platform with a strong market presence and growth potential.

This role is ideal for a motivated professional eager to contribute to a fast-evolving industry by ensuring the highest standards of menu content quality and operational excellence.