foodpanda, a part of the Delivery Hero Group, is a leading local delivery platform operating in approximately 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. Our mission is to deliver an exceptional experience that is fast, easy, and right to the customer’s door. We are seeking a dynamic leader to join our team to oversee content operations and ensure the highest standards in menu management across our partnered vendors.
Key Responsibilities
Lead, mentor, and manage supervisors and team leaders within the content operations team to drive performance and maintain high-quality standards. Establish clear workflow processes and define performance KPIs to ensure operational efficiency. Oversee the creation, uploading, and maintenance of menus for all partnered vendors, ensuring accuracy in item names, descriptions, pricing, and images.
Coordinate closely with Account Managers to promptly update menu changes, introduce new dishes, and incorporate promotional items. Facilitate the smooth onboarding of new vendors within established timelines. Maintain consistency and compliance with brand guidelines and platform standards across all menu content.
Conduct regular audits of menu content to identify and correct errors, inconsistencies, or outdated information. Implement and enforce quality standards related to grammar, formatting, and imagery to enhance menu presentation. Collaborate with partners, Account Managers, marketing, product, and customer support teams to synchronize menu updates with ongoing promotions, campaigns, and platform features.
Work alongside UX/UI teams to optimize menu layouts and content for improved user engagement and conversion rates. Monitor menu performance metrics such as click-through rates, item popularity, and customer feedback, providing actionable insights and recommendations to optimize menu offerings and presentation.
Manage multiple menu updates, launches, and seasonal changes simultaneously while adhering to deadlines. Lead cross-functional initiatives aimed at improving menu content workflows and driving automation to increase efficiency.
Required Qualifications
A minimum of 4 years’ experience in content or operations management, preferably within the food, e-commerce, or online delivery sectors. Demonstrated experience in managing and leading teams, including supervisors and team leaders. Strong understanding of food industry terminology, trends, and consumer preferences.
Excellent leadership and team management skills, coupled with exceptional written and verbal communication abilities. Strong organizational and project management capabilities. Proficiency in content management systems (CMS), SEO tools, and analytics platforms such as Google Analytics.
Experience in utilizing AI tools and data analytics to enhance content operations. Ability to work collaboratively across multiple departments. Detail-oriented with a strong focus on quality, accuracy, and consistency. Analytical mindset with the ability to interpret data and translate insights into actionable strategies. Effective problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
This role offers the opportunity to lead a critical function within a fast-growing global delivery platform, working with diverse teams and cutting-edge technologies to shape the customer experience. If you are passionate about operational excellence and content quality in the food delivery space, this position provides a challenging and rewarding career path.
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