Verification Officer

Mobilink Microfinance Bank Ltd. (MMBL) is seeking a Verification Officer to support branch operations in achieving business targets while maintaining prudent credit risk levels. This role involves conducting thorough and independent reviews of loan files, participating in credit decisions, and ensuring the accuracy and completeness of borrower information through pre-approval and post-disbursement verifications. The Verification Officer plays a critical role in assessing customers’ creditworthiness, ensuring compliance with credit policies, and fostering a culture of credit discipline within the bank.

Key Responsibilities

- Support branches in meeting business targets while ensuring credit risk is maintained within policy guidelines.
- Conduct independent desk reviews of loan files for accuracy and completeness, identifying discrepancies for rectification before further processing.
- Participate in branch Credit Committee meetings, providing independent judgment on loan approvals or rejections.
- Maintain Management Information System (MIS) records of all loan applications received, processed, and rejected.
- Identify and consolidate reasons for loan rejections and communicate findings to relevant stakeholders.
- Collaborate with branch management to reduce loan rejection rates and implement best practices.
- Perform post-disbursement verifications on a sample basis, consolidating findings for branch management and risk analytics teams.
- Conduct pre-approval verifications, either physically or telephonically, to validate borrower information, creditworthiness, reputation, and repayment capacity.
- Verify the existence of borrowers and their businesses through cross-checking home and business addresses in line with credit policies.
- Assess the customer’s understanding of their business and loan purpose, and verify credit history in accordance with regulatory and internal guidelines.
- Identify and report any serious non-compliance issues observed during verifications to line managers promptly.
- Promote a culture of credit compliance aligned with the bank’s policies, prudential regulations, and guidelines.
- Foster a strong service mindset focused on customer needs without compromising key controls.
- Ensure adherence to credit policies, procedures, and guidelines, including timely implementation of any updates.
- Obtain and document necessary exceptions as per policy before loan approvals.
- Align work schedules with branch management to manage seasonal business fluctuations effectively.
- Provide training and capacity-building sessions to branch staff to enhance credit assessment and monitoring skills.
- Verify credentials of goldsmiths onboarded to the branch panel and conduct quarterly verifications, submitting reports to Head Office.
- Supervise the gold auction process.
- Undertake any other assignments as delegated by the line manager.

Required Qualifications

- Bachelor’s degree from a reputable institution in Business Administration, Banking & Finance, Agriculture, Economics, or Accounts.
- 3 to 5 years of relevant experience in credit and related fields.

About MMBL

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including more than 20 million monthly active customers across Pakistan. Operating through a hybrid model that integrates traditional microfinance with mobile and digital banking technologies, MMBL has over 114 branches and 270,000 branchless banking agents. The bank offers a USSD-based digital channel providing savings, MSME loans, small housing loans, remittances, utility bill collections, mobile wallets, insurance, and various payment services. MMBL is a leader in promoting financial inclusion and is committed to fostering innovation, teamwork, and a customer-centric approach.

Why Join MMBL?

This role offers an exciting opportunity for individuals passionate about driving transformative change and empowering millions in the digital era. Join a dynamic team dedicated to innovation and making a meaningful impact in financial inclusion across Pakistan.