Verification Officer

Mobilink Microfinance Bank Ltd. (MMBL) is seeking a Verification Officer to support branch operations in achieving business targets while maintaining prudent credit risk levels. The Verification Officer plays a critical role in independently reviewing loan files for accuracy, participating in credit decisions, and ensuring compliance with credit policies. This position involves conducting both pre-approval and post-disbursement verifications to validate borrower information, assess creditworthiness, and uphold the integrity of the loan approval process. The role also includes providing training to branch staff and fostering a culture of credit compliance across the organization.

Key Responsibilities

- Support branches in meeting business targets while ensuring credit risk is maintained within policy guidelines.
- Conduct independent desk reviews of loan files for accuracy and completeness according to credit policies; identify and highlight discrepancies for correction before further processing.
- Participate in branch Credit Committee meetings, providing independent judgment on loan applications for approval or rejection.
- Maintain Management Information System (MIS) records of all loan applications received, processed, and rejected.
- Identify and consolidate reasons for loan rejections and communicate findings to relevant stakeholders.
- Collaborate with branch management to improve loan rejection rates and implement best practices.
- Perform post-disbursement verifications on a sample basis, consolidating findings and sharing them with Branch Management and Risk Analytics for corrective action.
- Conduct pre-approval verifications, either physically or telephonically, to assess the accuracy and completeness of borrower information, including cross-verification of creditworthiness, reputation, and repayment capacity.
- Verify the existence of borrowers and their businesses through cross-checking home and business addresses in line with credit policies.
- Assess customers’ understanding of their business and loan purpose, and verify credit history in accordance with Prudential Regulations and bank procedures.
- Identify and report any serious non-compliance issues during verifications to line managers promptly.
- Promote a culture of credit compliance aligned with the bank’s policies, frameworks, and regulatory guidelines.
- Foster a strong service culture focused on customer needs without compromising key controls.
- Ensure adherence to credit policies, procedures, and guidelines, including timely implementation of any updates.
- Obtain and document necessary exceptions as per policy before loan approval.
- Align work schedules with branch management to manage seasonal business fluctuations effectively.
- Provide functional training and capacity-building sessions to branch staff to enhance credit assessment and monitoring capabilities.
- Physically verify credentials of goldsmiths during onboarding as per bank policy.
- Conduct quarterly verification of goldsmiths and submit reports to Head Office.
- Supervise the gold auction process.
- Perform any other duties assigned by the Line Manager.

Required Qualifications

- Bachelor’s degree from a reputable institution in Business Administration, Banking & Finance, Agriculture, Economics, or Accounts.
- 3 to 5 years of relevant experience in credit and related fields.

About MMBL

Mobilink Microfinance Bank Ltd. serves over 48 million registered users, including more than 20 million monthly active customers across Pakistan. The bank operates through a hybrid model combining traditional microfinance with mobile and digital banking technologies. With over 114 branches and 270,000 branchless banking agents, MMBL offers a wide range of services including savings, microenterprise loans, small housing loans, remittances, bill collections, mobile wallets, insurance, and various payment solutions. This extensive network supports financial inclusion and empowers underserved communities.

Why Join MMBL?

Joining MMBL offers the opportunity to be part of a dynamic team dedicated to driving transformative change in the financial sector. The bank values innovation, entrepreneurship, teamwork, and a customer-centric approach. This role is ideal for individuals passionate about making a meaningful impact by empowering millions through digital financial services and contributing to the growth of microfinance in Pakistan.