Verifiers (US based B2B Electricity Campaign)

LUQON IT Solutions is seeking experienced Verifiers to join a US-based Energy/Electricity B2B campaign. The ideal candidates will be confident call-center professionals skilled in conducting verification calls with business customers, accurately confirming information, and ensuring that customers meet the campaign’s qualification criteria before final processing. This role requires attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced, target-driven environment.

Key Responsibilities
- Conduct verification calls with US-based business customers following initial sales interactions.
- Confirm customer interest, business details, utility/electricity information, and other required data.
- Adhere strictly to the campaign’s verification scripts, compliance guidelines, and quality standards.
- Identify any inconsistencies, misrepresentations, or unqualified customers during the verification process.
- Clearly explain and reconfirm the customer’s understanding and intent to ensure accuracy.
- Maintain precise records of verified and rejected customers for reporting and audit purposes.
- Collaborate with the sales and closing teams to clarify information or resolve discrepancies.
- Achieve daily verification, quality, and performance targets consistently.
- Maintain professional communication and customer handling throughout the verification process.

Required Qualifications
- Minimum of 1 year of experience in a US-based call center campaign, preferably in roles such as Verifier, QA/Verification Agent, Customer Service Representative (CSR), or Sales Agent.
- Experience in campaigns related to Energy, Electricity, Medicare, Final Expense, Home Warranty, Solar, Insurance, or similar US-based sectors is highly preferred.
- Strong spoken English with a clear, professional American call-center communication style.
- Excellent listening, questioning, and customer-handling skills to ensure accurate verification.
- Ability to follow scripts and comply with campaign procedures meticulously.
- Comfortable managing back-to-back calls in a high-volume, target-driven environment.
- Strong attention to detail with the ability to detect discrepancies in customer information.
- Reliable, punctual, and disciplined with a professional approach to work.

Shift and Location
The position requires working the night shift from 7:00 PM to 4:00 AM. The work location is on-site at the Ground Floor, Plaza No. 74, Main Civic Centre, Bahria Town Phase 4, Rawalpindi.

This opportunity is ideal for candidates who thrive in a structured, compliance-focused environment and are looking to leverage their US call center experience in a specialized B2B campaign within the energy sector.