Virtual Assistant - Dental

Touchstone Communications is seeking a dedicated and experienced Dental Virtual Assistant to provide remote administrative and patient coordination support to dental practices. The ideal candidate will have a background in working with dental clients virtually and demonstrate excellent communication, organizational, and customer service skills. This role involves managing patient interactions, scheduling appointments, and assisting with various administrative tasks to ensure efficient daily operations of dental offices.

Key Responsibilities

- Handle inbound and outbound calls with patients regarding appointments, inquiries, and follow-ups.
- Schedule, confirm, reschedule, and cancel patient appointments accurately.
- Respond to patient inquiries and provide clear, accurate information about dental services.
- Assist with insurance verification and address basic dental billing questions when applicable.
- Follow up with patients about treatment plans, pending appointments, and reminders to ensure continuity of care.
- Maintain and update patient records using dental practice management software.
- Collaborate with dental office staff to support smooth day-to-day operations.
- Address patient concerns professionally and escalate complex issues as needed.
- Ensure patient confidentiality and adhere to privacy and data protection regulations.
- Meet performance standards related to call quality, attendance, productivity, and customer satisfaction.

Required Qualifications

- Proven experience working remotely with dental clients in a virtual assistant capacity.
- Excellent verbal communication skills and a professional telephone manner.
- Strong customer service aptitude with the ability to handle patient interactions effectively.
- Familiarity with dental terminology, appointment scheduling processes, and dental office workflows.
- Ability to multitask, manage time efficiently, and work independently with minimal supervision.
- High attention to detail and strong problem-solving capabilities.
- Flexibility to work shifts aligned with client business hours, if required.

Preferred Qualifications and Benefits

- Experience using dental practice management software is highly advantageous.

This position offers the opportunity to work closely with dental professionals while supporting patient care through effective administrative assistance. Candidates who thrive in a remote work environment and are committed to delivering excellent service will find this role rewarding.