Virtual Assistant

EcomKB is a full-service, automation-driven agency dedicated to helping e-commerce brands grow profitably across major marketplaces such as Amazon, Walmart, TikTok Shop, and eBay. The company focuses on building growth engines rather than merely managing stores, utilizing hands-free systems and a team of in-house specialists to optimize every aspect of marketplace operations. EcomKB supports both established private-label brands and those expanding into new marketplaces by offering a comprehensive range of services including product listings, PPC campaigns, influencer marketing, and strategic expansion. Acting as an extension of each brand’s team, the agency emphasizes end-to-end marketplace management, automated workflows, and data-driven execution to achieve measurable, long-term growth.

The Virtual Assistant role at EcomKB is a full-time, on-site position based in Islamabad. The successful candidate will play a crucial role in supporting daily e-commerce operations by updating product listings, monitoring inventory levels, tracking orders, and coordinating with internal teams to ensure seamless marketplace workflows. This position requires handling client and customer inquiries professionally, preparing reports, maintaining accurate documentation, and assisting with scheduling and calendar management. Additionally, the Virtual Assistant will be responsible for organizing digital assets, adhering to standard operating procedures, and supporting the implementation of automation-driven processes. The ideal candidate is dependable, detail-oriented, and thrives in a fast-paced environment with clear performance expectations.

Key Responsibilities

- Manage and update product listings across various e-commerce platforms to ensure accuracy and compliance.
- Monitor inventory levels and track order statuses to maintain smooth operations.
- Coordinate with internal teams to facilitate efficient marketplace workflows.
- Respond promptly and professionally to client and customer queries.
- Prepare detailed reports and maintain organized documentation.
- Assist with scheduling, calendar management, and basic data entry tasks.
- Organize digital assets and ensure adherence to standard operating procedures.
- Support the implementation and maintenance of automation-driven processes to improve operational efficiency.

Required Qualifications

- Strong organizational and administrative skills, including the ability to prioritize tasks, manage calendars, and handle documents effectively.
- Proficiency in office productivity tools such as spreadsheets, word processing software, and email platforms, with a demonstrated ability to quickly learn new software.
- Excellent written and verbal communication skills to facilitate internal coordination and professional interactions with clients and customers.
- High attention to detail and accuracy in data entry, record keeping, and report preparation.
- Basic understanding of e-commerce workflows or marketplace operations on platforms like Amazon, Walmart, TikTok Shop, or eBay is preferred.
- Ability to work on-site in Islamabad and collaborate effectively within a team environment.
- Strong time management skills and the ability to work efficiently in a structured setting.
- Previous experience as a Virtual Assistant, Administrative Assistant, or in a similar support role is advantageous.
- A Bachelor’s degree or equivalent experience in Business, Administration, or a related field is beneficial.

Preferred Qualifications and Benefits

While not mandatory, prior exposure to e-commerce marketplace operations will be considered a strong asset. The role offers an opportunity to work in a dynamic, growth-focused agency where automation and data-driven strategies are at the core of daily operations. Candidates can expect to develop valuable skills in marketplace management and gain hands-on experience with innovative e-commerce tools and processes. This position is ideal for individuals seeking to contribute meaningfully to a fast-paced environment while growing their expertise in the e-commerce sector.