Virtual Assistant

A growing car rental and automotive workshop business based in Australia is seeking a proactive and organized Business Operations Assistant to join their team on a hybrid basis in Karachi. This role involves supporting daily operations, managing customer enquiries, coordinating rental bookings, following up on payments, maintaining records, and assisting with staff communication. The ideal candidate will be detail-oriented, able to multitask efficiently, and possess strong communication skills to ensure smooth business processes aligned with Australian business hours.

Key Responsibilities:
- Handle customer enquiries via phone, email, messaging platforms, and other communication channels.
- Manage car rental bookings, appointment scheduling, and customer follow-ups.
- Follow up on outstanding payments and send timely payment reminders.
- Maintain accurate records of vehicles, drivers, customers, rental bookings, and business transactions.
- Coordinate with staff, drivers, customers, and workshop personnel to ensure smooth daily operations.
- Prepare and manage invoices, receipts, booking records, and other administrative documents.
- Schedule vehicle servicing, workshop appointments, and maintenance follow-ups.
- Update spreadsheets, databases, and internal business records.
- Provide general administrative and operational support to management.
- Ensure customer enquiries and operational tasks are handled professionally and promptly.

Required Qualifications:
- 2 to 3 years of experience in virtual assistance, customer service, business administration, or operations support.
- Bachelor’s degree in Business or a related field, or equivalent experience.
- Excellent written and verbal communication skills.
- Strong organizational, time-management, and multitasking abilities.
- Proficiency in Microsoft Office, Google Workspace, spreadsheets, and email management.
- Ability to maintain accurate records and handle administrative tasks independently with attention to detail.
- Availability to work according to Australian business hours.
- Reliable internet connection and a suitable setup for hybrid work.
- Experience in car rental, automotive workshops, fleet management, or related industries is advantageous but not mandatory.

Preferred Qualifications and Benefits:
- Experience in customer booking and appointment management.
- Familiarity with invoice preparation and payment tracking.
- Knowledge of CRM systems, booking software, and business management tools.
- Experience coordinating with drivers, technicians, and customers.
- Ability to communicate professionally with Australian customers and colleagues.
- Working hours are from 9:00 am to 6:00 pm Australian time (5:00 am to 2:00 pm Pakistan Standard Time), Monday to Saturday.
- The position offers a market-competitive salary and a hybrid work model based in Karachi, Pakistan.

This role is ideal for candidates who thrive in a dynamic environment and are eager to contribute to a growing automotive business while working closely with an international team.