Virtual Assistant

We are seeking a motivated and detail-oriented Virtual Assistant to join our Travel Desk team for the Dream Vacation project. This full-time onsite role involves assisting with travel bookings, customer support, and various operational activities to ensure a smooth and enjoyable experience for our clients. The ideal candidate will be proactive, eager to learn, and capable of managing multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:
- Assist in processing quotations for travel packages and, after training, independently prepare full quotations.
- Handle new reservations for flights, hotels, and cruises.
- Manage modification requests and respond to customer calls promptly.
- Support coordination of group bookings.
- Perform accurate data entry in the Cruise Control System.
- Monitor fares regularly and update pricing information as needed.
- Assist with ancillary travel arrangements, including flights, hotels, and add-ons.
- Respond to customer inquiries through email, phone, and live chat channels.
- Maintain and update travel itineraries with precision.
- Support the development of basic marketing content.
- Ensure accurate documentation and record-keeping using CRM systems and Excel.
- Carry out general administrative and coordination tasks to support the team.

Required Qualifications:
- Fresh graduates or candidates with up to one year of relevant experience are encouraged to apply.
- Strong English communication skills, both written and verbal.
- Basic understanding of travel operations is preferred but not mandatory.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
- Excellent attention to detail and strong organizational skills.
- Ability to multitask and thrive in a fast-paced work environment.
- Willingness to learn new processes and adapt quickly.
- Availability to work in US time zones.

Work Schedule:
The position requires working hours from 6:00 PM to 3:00 AM Pakistan Standard Time.

This role offers an excellent opportunity for individuals looking to start or grow their career in the travel industry while gaining hands-on experience in customer service and travel operations. If you are enthusiastic about delivering exceptional service and eager to develop your skills in a dynamic team, we encourage you to apply.