Virtual Medical Assistant

Candidates applying for this position must hold an MBBS degree, possess experience within the U.S. healthcare system, and demonstrate clear English communication skills. This role offers an opportunity to work as a Virtual Medical Assistant, providing vital administrative and communication support to healthcare providers in a remote setting. The position involves managing patient information, coordinating care workflows, organizing documentation, and acting as a liaison among patients, doctors, administrative teams, labs, pharmacies, and other healthcare partners. The ideal candidate is warm, empathetic, service-oriented, and able to maintain professionalism while working effectively with both patients and healthcare professionals.

Key Responsibilities
- Coordinate telehealth appointments, ensuring patient readiness and proper documentation.
- Monitor and manage patient messages, gathering relevant information and routing requests according to protocols.
- Maintain accurate patient records, notes, and communications within the Electronic Health Record (EHR) system.
- Oversee lab orders and results, including tracking, confirming receipt, uploading documentation, and notifying providers.
- Handle medication-related requests such as refills, coordinating with providers and pharmacies.
- Manage referral processes by submitting requests, tracking status, documenting updates, and ensuring completion.
- Conduct post-visit follow-ups and coordinate outstanding appointments and administrative tasks.
- Manage inboxes, task queues, and follow-up activities to ensure timely completion.
- Facilitate communication between doctors, patients, specialists, labs, pharmacies, and administrative teams.
- Perform eligibility and benefits verification through EHR systems, payer portals, and clearinghouses.
- Verify insurance coverage details including copays, deductibles, coinsurance, and out-of-pocket maximums.
- Identify insurance requirements such as prior authorizations, network restrictions, visit limits, exclusions, and payer-specific policies.
- Document eligibility, benefits, patient responsibility, and coverage requirements accurately.
- Initiate and manage prior authorization requests for procedures, services, imaging, durable medical equipment (DME), and medications.
- Collect required clinical information, coding references, and supporting documentation for prior authorizations.
- Ensure all patient coordination activities comply with HIPAA regulations and maintain timely, accurate documentation.

Required Qualifications
- MBBS degree is mandatory.
- Proven experience working within the U.S. healthcare system and with doctors.
- Clear and professional English communication skills.
- Strong interpersonal and customer service abilities.
- Warm, empathetic, and helpful demeanor when interacting with patients and healthcare providers.
- Basic understanding of medical terminology and healthcare workflows.
- Excellent attention to detail and organizational skills.
- Ability to multitask and manage multiple patient-related requests simultaneously.
- Comfortable using EHR systems, payer portals, and healthcare communication tools.
- Strong knowledge of confidentiality practices and HIPAA-compliant handling of patient information.
- Flexibility to work rotating shifts, including holiday coverage, in an onsite, full-time capacity.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional experience in telehealth coordination and prior authorization processes will be well-positioned for success. This full-time, in-office role offers a dynamic work environment with a rotating schedule, supporting professional growth within a global network focused on connecting top talent with the U.S. healthcare industry.

About the Hiring Process
Applicants will undergo a thorough review of their application and resume. Successful candidates will be invited for an interview with a representative from Edge, followed by client-specific interviews after onboarding and training. Upon final selection, candidates join the Edge Global Talent Community, gaining access to ongoing opportunities within healthcare.

About Edge
Edge is dedicated to breaking down geographic barriers to employment by connecting exceptional global talent with North American healthcare and insurance organizations. The Edge Talent Network fosters a community where professionals can unlock their potential, showcase skills, and earn competitive wages.

Equal Opportunity Employer Statement
Edge is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.