Virtual Medical Assistant

Position: Virtual Medical Assistant
Location: On-site
Salary: PKR 80,000 – 100,000 per month
Working Hours: 6:00 PM – 3:00 AM (Pakistan Standard Time)

We are looking for a dedicated and detail-oriented Virtual Medical Assistant to provide essential support to healthcare providers through administrative and patient coordination tasks. The successful candidate will demonstrate excellent communication skills, strong organizational capabilities, and the ability to efficiently manage multiple responsibilities within a fast-paced healthcare setting.

Key Responsibilities
- Schedule, confirm, and manage patient appointments to ensure smooth clinic operations.
- Professionally handle inbound and outbound patient calls, addressing inquiries and concerns.
- Maintain and update electronic medical records (EMR/EHR) accurately and timely.
- Verify patient information, insurance details, and other necessary documentation.
- Assist with medical billing processes, including claims follow-up and related administrative duties.
- Respond promptly to patient inquiries via phone, email, or messaging platforms.
- Coordinate effectively with healthcare providers and clinic staff to facilitate patient care.
- Ensure strict compliance with patient confidentiality and HIPAA regulations.
- Perform data entry tasks and maintain accurate records to support clinical workflows.

Required Qualifications
- Previous experience as a Virtual Medical Assistant, Medical Receptionist, or Healthcare Customer Support Representative is preferred.
- Excellent verbal and written communication skills in English.
- Strong computer proficiency with the ability to navigate medical software systems efficiently.
- Familiarity with EMR/EHR systems is an advantage.
- Demonstrated organizational skills and the ability to multitask effectively.
- Reliable internet connection and a quiet work environment to support remote tasks.
- Ability to work independently, prioritize tasks, and meet deadlines consistently.

This role offers an opportunity to contribute meaningfully to patient care coordination while working within a supportive healthcare team. If you are organized, communicative, and committed to maintaining high standards of confidentiality and accuracy, this position could be an excellent fit.