VN: Senior Programme Associate (German Speaker)

Established in 1951, the International Organization for Migration (IOM) is a related organization of the United Nations and a leading agency in the field of migration. Working closely with governmental, intergovernmental, and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. The organization is dedicated to saving lives, protecting people on the move, addressing displacement challenges, and facilitating pathways for regular migration. IOM is committed to fostering an inclusive and supportive workplace where employees can thrive and contribute to its mission. This role supports the Family Assistance Programme (FAP) by assisting in streamlining visa application services related to German family reunification, resettlement, and evacuation caseloads.

Key Responsibilities
- Supervise Program Associates involved in communications activities such as case consultation, information center operations, and public affairs. This includes staff development tasks like hiring, training, assigning duties, and providing performance feedback to ensure high-quality communication outputs.
- Manage communication systems used by FAP, including email, phone, websites, online case inquiry platforms, and physical consultation spaces. Identify and resolve system issues to improve communication efficiency.
- Ensure confidentiality and security of case consultation spaces while accommodating scheduled and walk-in individuals. Collaborate with the Project Officer to train staff for delivering accurate, clear, and courteous information.
- Oversee the information center’s communication channels (phone, email, website, in-person) to guarantee timely, relevant, and accessible information, especially for at-risk individuals. Coordinate with the Project Officer to maintain up-to-date content and staff training.
- Support public affairs activities by assisting in the planning, development, design, production, and distribution of print, audio, visual, and online materials for FAP beneficiaries.
- Conduct quality control of communication tools and ensure compliance with Standard Operating Procedures (SOPs). Address communication backlogs and issues proactively with management.
- Train communications team members on managing communication activities, updating databases such as 365 Dynamics CRM, and supervising team performance.
- Undertake duty travel as required for meetings, training, and communications-related activities.
- Assist with daily implementation of FAP activities, including logistical and administrative support during setup phases and coordination with administrative units on documentation.
- Provide migrants with accurate and timely information through distribution of materials like information sheets, integration handbooks, DNA sampling procedures, and visa checklists. Handle inquiries from applicants, sponsors, and representatives regarding visa applications and updates.
- Monitor and ensure quality in visa applications, case management, email communications, and database accuracy. Collaborate positively with staff to improve processes.
- Deliver ad-hoc training to Program Associates on SOPs, guidelines, protection mainstreaming, and vulnerability screening in coordination with senior staff.
- Maintain proficiency in IOM internal software for data entry, document lodging, and interview scheduling.
- Provide informal translation support for documents and meetings as needed.
- Liaise with German press, NGOs, and external stakeholders on FAP matters under the guidance of the National Program Coordinator.
- Manage archiving of all FAP documents, ensuring proper organization of both digital and physical files.
- Monitor incoming emails in multiple languages, ensuring timely and accurate responses within two business days.
- Identify and coordinate support for vulnerable cases requiring assistance such as transportation, accommodation, or referrals.
- Ensure the quality and accuracy of German-related documents before submission to the German consulate.

Required Qualifications
- University degree or equivalent in Business Management, Client Services, Social Science, or related discipline; or an equivalent combination of education, training, and experience.
- Minimum of 4 years of relevant professional experience in a similar role (6 years if holding only a high school diploma).
- Proven ability to maintain accuracy and confidentiality in handling sensitive information.
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Publisher.
- Strong interpersonal and intercultural skills with keen attention to detail.
- Experience with office software packages and data analysis; supervisory experience in administrative control procedures is an advantage.
- Fluency in English and German is required; working knowledge of Dari/Pashto is preferred. Language skills will be assessed during the selection process.

Preferred Qualifications and Benefits
- Previous experience working in international organizations or service industries is advantageous.
- Knowledge of migration-related subject areas, UN and bilateral donor programming, financial rules, and International Public Sector Accounting Standards (IPSAS) is beneficial.
- The position offers opportunities for professional growth within a diverse and inclusive international environment.
- Appointment is subject to funding confirmation, medical fitness, accreditation, residency or visa requirements, and security clearances.
- IOM promotes a zero-tolerance policy towards misconduct and ensures a fair, transparent recruitment process without fees.

This role provides a unique opportunity to contribute to migration solutions while working in a dynamic, multicultural setting committed to respect, integrity, and professionalism.