VP - Project Delivery & Operations

Cratus Technologies, a rapidly expanding technology company with a diverse portfolio including telecommunications products and services, renewables, and software, is seeking a Vice President for Project Delivery & Operations. With a growing footprint in Pakistan, Saudi Arabia, and other regions, Cratus supports large-scale projects by providing advanced telecom asset security and monitoring solutions, ensuring efficient power management and telecom services. The VP will report directly to the Chief Operating Officer and will be responsible for overseeing operational activities across manufacturing, telecom deployments, power infrastructure projects, supply chain, quality, HSE, customer operations, and partner ecosystems. This role is critical in driving efficient production, successful project delivery, customer satisfaction, scalable operations, and profitability.

Key Responsibilities

- Operations Leadership: Develop and implement operational strategies aligned with overall business goals. Drive initiatives to enhance productivity, efficiency, quality, and cost optimization. Establish and track key performance indicators (KPIs) to measure operational success.

- Manufacturing Operations: Manage the production of telecom cabinets, outdoor enclosures, power cabinets, and related products. Ensure achievement of production targets, adherence to quality standards, and timely delivery. Promote continuous improvement and lean manufacturing methodologies.

- Telecom & Power Projects Delivery: Lead the end-to-end execution of telecom and power infrastructure projects, ensuring on-time, within-budget delivery that meets customer requirements. Oversee site rollout, installation, commissioning, and acceptance processes.

- Partner & Outsourcing Management: Build and maintain a network of outsourced manufacturing and telecom service partners to support business growth and geographic expansion. Implement partner governance frameworks, including performance KPIs, quality standards, and service-level agreements (SLAs). Continuously assess partner capabilities to ensure operational resilience and scalability. Drive localization and partner development initiatives to strengthen supply chain and service delivery.

- Customer Management: Act as the primary operational liaison for key telecom operators, tower companies, and enterprise customers. Manage daily customer relationships, operational reviews, escalations, service performance, and delivery commitments. Ensure prompt resolution of customer issues and maintain high satisfaction levels. Conduct regular customer meetings to reinforce partnerships and explore new business opportunities.

- Supply Chain & Procurement: Oversee procurement, inventory management, logistics, and supplier relationships. Ensure material availability while optimizing costs and working capital.

- Quality, HSE & Compliance: Ensure compliance with industry standards, customer requirements, and health, safety, and environmental regulations. Lead quality improvement initiatives and foster a strong safety culture across internal operations and outsourced partners.

- Financial Management: Manage operational budgets and support profitability goals. Monitor project performance, costs, margins, and operational efficiency.

- Team Leadership: Lead and develop cross-functional teams spanning manufacturing, projects, service delivery, and partner management. Cultivate a high-performance, accountable, and customer-focused culture.

Required Qualifications

- Bachelor’s degree in Engineering (Electrical, Mechanical, Telecommunications, Industrial Engineering, or related field).
- Minimum 15 years of experience in telecom infrastructure, manufacturing, and deployment services.
- At least 5 years in a senior leadership role overseeing telecom operations and projects.
- Proven track record managing manufacturing operations, outsourced partners, customer accounts, and large-scale telecom/power deployment projects.

Preferred Qualifications and Benefits

- MBA or Master’s degree is preferred.
- Competitive market salary with performance-based bonuses.
- Medical coverage including inpatient and outpatient services.
- Provident fund contributions.
- Company-provided lunch and a friendly work environment.
- Paid time off.

This role demands strong strategic leadership, expertise in manufacturing and supply chain management, telecom infrastructure deployment, partner ecosystem development, project management, financial acumen, and a commitment to quality and safety compliance. Key performance indicators will focus on customer satisfaction, on-time project delivery, production efficiency, revenue and margin performance, partner management, cost optimization, quality, safety, and supply chain efficiency.