WE'RE HIRING — CALL CENTER TEAM LEAD

MARS BPO, located in Saddar, Karachi, is seeking an experienced and motivated Call Center Team Lead to join their dynamic team. This role requires a strong leader who can effectively manage and inspire a team of call center agents to achieve performance targets while maintaining high-quality customer service. The position offers an on-site work environment with a shift timing from 6:00 PM to 4:00 AM and a competitive salary of up to PKR 80,000.

Key Responsibilities
- Lead, motivate, and manage a team of call center agents to ensure productivity and engagement.
- Monitor daily and monthly team performance to meet or exceed set targets.
- Provide coaching, training, and regular feedback to enhance agent skills and performance.
- Oversee call quality and productivity metrics to maintain service standards.
- Handle escalations promptly and support agents in resolving customer issues effectively.
- Foster a positive, professional, and target-driven team environment.
- Prepare and review detailed performance reports to track team progress.

Required Qualifications
- Previous experience in a call center or team lead role is preferred.
- Excellent communication and interpersonal skills to effectively interact with team members and customers.
- Strong leadership abilities with a focus on problem-solving and team motivation.
- Ability to work under pressure while maintaining a responsible and target-oriented attitude.
- Willingness to work the designated shift from 6:00 PM to 4:00 AM.

Preferred Qualifications and Benefits
- Competitive salary range from PKR 40,000 to PKR 100,000 per month, reflecting experience and performance.
- Opportunity to work in a reputable BPO company with a supportive and growth-oriented environment.
- Hands-on leadership role with the chance to directly impact team success and customer satisfaction.
- On-site work location in Saddar, Karachi, providing a structured and collaborative workplace.

Join MARS BPO as a Call Center Team Lead and take the next step in your career by leading a motivated team toward achieving excellence in customer service and operational goals.