WE'RE HIRING — FRONT DESK & PATIENT RELATIONS EXECUTIVE

FACE Aesthetic Clinic, located in DHA Phase 1, Lahore, is seeking a professional and responsible Front Desk & Patient Relations Executive to join our team. This role goes beyond traditional receptionist duties, requiring the candidate to manage the entire patient experience from initial inquiry through follow-up. The position also involves handling basic clinic accounts and overseeing daily front-desk operations to ensure smooth and efficient service.

Key Responsibilities

- Manage patient appointments, incoming calls, and walk-in visitors efficiently.
- Respond to WhatsApp inquiries and conduct timely patient follow-ups.
- Coordinate consultations, procedures, and subsequent visits with patients and medical staff.
- Maintain a professional, welcoming atmosphere for all patients.
- Liaise effectively with doctors and the clinic team to ensure seamless patient care.
- Keep accurate patient records and appointment schedules.
- Handle daily payments, issue receipts, and manage basic accounting tasks.
- Maintain detailed records of daily cash flow, expenses, and payments.
- Track patient advances, outstanding balances, and pending payments diligently.
- Prepare daily front-desk and financial reports for management review.
- Address patient concerns professionally and escalate issues when necessary.

Required Qualifications

- Excellent communication skills in both English and Urdu.
- Confident, professional, and well-presented demeanor.
- Strong interpersonal skills with a focus on patient relations and customer service.
- Basic understanding of accounting principles and numerical data.
- Proficient in Excel or Google Sheets for record-keeping and reporting.
- Comfortable using WhatsApp Business and managing phone calls.
- Highly organized, punctual, and detail-oriented.
- Ability to maintain strict patient confidentiality at all times.
- Previous experience in a clinical, hospital, aesthetic clinic, customer service, or front-desk role is preferred.

This is a full-time position based at FACE Aesthetic Clinic in DHA Phase 1, Lahore. The ideal candidate will be someone who enjoys working with people, takes initiative, and is capable of managing day-to-day administrative and financial operations with accuracy and professionalism.

If you are confident, organized, and committed to delivering excellent patient service while handling operational responsibilities, we encourage you to apply.