WE'RE HIRING — FRONT DESK & PATIENT RELATIONS EXECUTIVE

FACE Aesthetic Clinic, located in DHA Phase 1, Lahore, is seeking a smart, presentable, and responsible Front Desk & Patient Relations Executive to join our team. This role goes beyond traditional receptionist duties, focusing on managing the patient experience from the initial inquiry through follow-up visits. The ideal candidate will also handle basic clinic accounts and oversee daily front-desk operations, ensuring a smooth and professional environment for both patients and staff.

Key Responsibilities

- Manage patient appointments, phone calls, and walk-in visitors efficiently.
- Respond to WhatsApp inquiries and conduct timely patient follow-ups.
- Coordinate consultations, procedures, and subsequent visits with patients.
- Maintain a welcoming and professional atmosphere for all patients.
- Liaise effectively with the doctor and clinic team to ensure seamless operations.
- Keep accurate patient records and appointment schedules.
- Handle daily payments, issue receipts, and manage basic accounting tasks.
- Maintain detailed records of daily cash flow, expenses, and payments.
- Track patient advances, outstanding balances, and pending payments.
- Prepare basic daily reports related to front-desk activities and financials.
- Address patient concerns professionally and escalate issues when necessary.

Required Qualifications

- Excellent communication skills in both English and Urdu.
- Confident, professional demeanor with a well-presented appearance.
- Strong interpersonal skills with a focus on patient relations and customer service.
- Basic understanding of accounting principles and numerical data.
- Proficiency in Excel or Google Sheets for record-keeping and reporting.
- Comfortable managing WhatsApp Business communications and phone calls.
- Highly organized, punctual, and detail-oriented.
- Ability to maintain strict patient confidentiality at all times.
- Previous experience in a clinic, hospital, aesthetic clinic, customer service, or front-desk role is preferred.

Preferred Qualifications and Benefits

While not mandatory, prior experience in healthcare or aesthetic clinic settings will be considered an advantage. This full-time position offers the opportunity to work in a dynamic environment where interpersonal skills and operational responsibility are valued. Candidates who are confident, organized, and enjoy engaging with people will find this role rewarding.

If you are interested in contributing to a professional clinic environment and managing day-to-day front desk and patient relations effectively, we encourage you to apply.

Location: DHA Phase 1, Lahore
Position: Full-Time
Role: Front Desk & Patient Relations Executive