Posted Mar 24, 2026 112 views
We are looking for a proactive and customer-focused WhatsApp Chat Handler to join our team at our Shahrah e Faisal, Karachi office. This role involves managing customer inquiries through WhatsApp while actively engaging potential clients to generate leads and promote our services. The ideal candidate will have strong communication and sales skills, the ability to handle multiple chats simultaneously, and a commitment to delivering excellent customer service. This is an in-person position requiring attendance at our Karachi location.
Key Responsibilities
- Respond promptly and professionally to customer queries via WhatsApp.
- Provide accurate and detailed information about products and services.
- Engage new customers actively to generate leads through WhatsApp conversations.
- Promote and pitch company services to potential clients to create sales opportunities.
- Convert inquiries into successful sales outcomes.
- Address and resolve customer complaints effectively to ensure customer satisfaction.
- Maintain organized chat records and update customer information regularly.
- Follow up with customers to gather feedback and address any pending queries.
- Collaborate with internal teams to resolve issues efficiently.
- Consistently ensure a high level of customer satisfaction.
Required Qualifications
- Excellent written and verbal communication skills.
- Proven ability to manage multiple chats and customer interactions simultaneously.
- Strong sales aptitude with experience in lead generation and customer engagement.
- Ability to handle customer complaints with professionalism and patience.
- Detail-oriented with good organizational skills for maintaining accurate records.
- Comfortable working in an in-person setting at the specified location.
This position offers the opportunity to work in a dynamic environment where customer interaction and sales play a vital role. Candidates who are motivated, customer-focused, and skilled in digital communication will find this role both challenging and rewarding.
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