WhatsApp & Instagram Sales Executive

We are a premium gifting brand specializing in handcrafted bouquets, luxury gift boxes, and curated hampers, seeking a motivated and sales-driven individual to manage our WhatsApp and Instagram sales channels. This full-time, on-site role based in Faisalabad requires someone who can handle customer inquiries from initial contact through to confirmed orders, ensuring a seamless and engaging experience that drives conversions.

Key Responsibilities
- Respond promptly and professionally to leads and customer queries on WhatsApp and Instagram, maintaining a warm and consistent brand voice.
- Assist undecided buyers by addressing price objections, delivery concerns, and any hesitation to guide them toward placing confirmed orders.
- Track every conversation carefully to ensure no warm lead is lost, following up consistently until the sale is closed.
- Upsell and recommend relevant add-ons or bundles in a natural and customer-focused manner.
- Collaborate closely with the internal team to confirm orders, handle customization requests, and coordinate delivery schedules.
- Take full ownership of conversion outcomes, with performance measured by orders closed rather than simply messages sent.

Required Qualifications
- Excellent written communication skills in both Urdu and English, with a persuasive, sales-oriented tone.
- Ability to manage 15 to 20 or more live chats simultaneously without losing track of conversations.
- Prior experience selling through Instagram or WhatsApp is preferred; experience in direct-to-consumer sales, gifting, fashion, food, or boutique sectors will also be considered.
- A naturally persuasive yet customer-first approach, focusing on solving problems to close deals rather than applying pressure.
- Must be based in Faisalabad or willing to relocate, as this position requires on-site presence.

This role offers an exciting opportunity to be part of a growing brand where your efforts directly impact sales success. If you are passionate about customer engagement and have a knack for converting inquiries into loyal customers, this position is an excellent fit.