Zonal Manager Field Operations

As one of the top employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle and continuous learning and development.
 
Our team & you
 
To continue and change the lives of our 55 million customers. We’re a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success.
 
What the first 30-60-90 days in the job will look like?
-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazz’s values, business, and products. Meet with the People & Organization team to understand the strategy of the function in line with Organization strategy and company road map. Have meetings, with members of other teams to understand how each function at Jazz contributes to the overall success. Understand the function and processes of Field Operations, Regional Operations department within Technical, role and responsibilities of team within organization.
 
-Within 60 days, you will:
Introduction to Jazz MBU Lead Structure, mainly deals with MBU Leads to tackle the Network issues. Go through all the MOP & SOP of Field Operations. Collaborate with Internal People within Technical (Peer departments), stakeholders (Marketing, Finance and Commercial) and Vendor.
 
-Within 90 days to onwards you will:
Develop thorough competency on managing Network Availability, TCH Availability, DCR, CSSR & fueling targets. Would be able to perform Network Audits, OH Management, Team Management, Risk Management, Health Checks, Vendor Management and Project Execution with great product knowledge. Continuously review and bring improvements to the Jazz Technology and Development framework and craft innovative solutions as per global best practices.
 
What we have done and what we will do with YOU
 
In the last one-year Jazz is a huge success story in terms of business transformation and digitalization, we were market leaders and we still are market leaders but with huge margins specially after successful merger of Jazz and Warid. Furthermore, we are moving ahead with latest technology/product deployment in the network.
 
A bit about you:
 
We are looking for someone who has already worked for Network Operations with at least 5-8 years’ managerial experience with field operations, vendor management and troubleshooting management background. We are also looking for someone who has excellent communication skills to be able to promote the department and technology portfolio with professionalism, maturity, and a balanced, holistic view of any competing viewpoints
 
 
A bit about us:
The Network Department includes end to end technology planning and Operations (Level-II) domain, mainly focused on new technologies deployment, network integrations (Mobilink ~ Warid consolidation), keeping network fault free and up to date. Furthermore, customer complaints (commercial & corporate) are being handled by this department. We are focused towards aligning learning and contribute to business effectively while aligning their behaviors to Jazz values.
The structure of the team you will join is:
7-member team (including the MBU Leads) with sub teams. Main tasks include 24x7 Network availability, customer complaints handling (corporate & commercial), configuration management, troubleshooting, Vendor interaction and performance management.
 
Essential skills must have: 
Customer centricity approach to identify and fix network issues
Knowledge of GSM (2G,3G,4G technologies) & Messaging Call flows, IP Protocols, Signalling, troubleshooting skills, Transmission and fiber optics knowledge
Innovative thinking and solution orientation to craft leadership development solutions in line with our philosophy, competencies and expectations from leaders
Communication and presentations skills to make solutions/ideas understandable for respective audience segments
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Should not have any concerns working in shifts round the clock and if required on holidays (including public holidays) in emergency.
Deal with vendors with tact & diplomacy. Negotiation skills should be on higher side to finalize new SLAs & SOPs.