Customer Services Officer

Lam Aid Limited Verified

All Cities ، پاکستان

جون ۲٦, ۲۰۲۰ شائع ہوئی 3962 نے دیکھا

PKR. 8,000 - 10,000/Month

اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں

نوکری کی تفصیل

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunction
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media
  • Other duties and responsibilities as and when assigned.

Requirements:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Skills & Proficiencies:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills, MS office

Required Assets:

  • Laptop / Desktop with camera facility
  • Internet (Min 10MBPS speed)
  • Headset with Microphone
  • Quiet, private workspace
  • Smart Phone/ I Phone/ I Pad

About Company

LAMAID - A British MNC, specialized in Hybrid Mobile Applications and Web Portals. We are promoting Asia and Middle East and connecting them to the World through our apps below:

Note: This is a Home-based job (WFH) Pakistan.

نوکری کی تفصیلات

نوکری کا ذریعہ:
کل عہدے:
35+ آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
عورت
عمر:
20 - 45 سال
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
BA, BBA, B.com
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
ایک سال سے کم
اس سے پہلے درخواست دیجیۓ:
جولائی ۲۷, ۲۰۲۰
تاریخِ اِشاعت:
جون ۲٦, ۲۰۲۰
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

Lam Aid Limited

انفارمیشن ٹیکنالوجی · 11-50 ملازمین -

Lam Aid Limited

ملتی جلتی نوکریاں

Live Chat Agent

Beetle Technologies, اسلام آباد, پاکستان
جولائی ۳۰, ۲۰۲۰ شائع ہوئی

Customer Services Officer

Sky Marketing, اسلام آباد, پاکستان
جولائی ۲۸, ۲۰۲۰ شائع ہوئی

Customer Services Officer

جولائی ۲۲, ۲۰۲۰ شائع ہوئی

Customer Services Officer

Paramount Communications, کراچی, پاکستان
اگست ۰٦, ۲۰۲۰ شائع ہوئی
تمام دیکھیں