Lead, mentor, and manage a team of customer support representatives.
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Foster a positive and collaborative work environment.
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Set performance goals, conduct regular performance reviews, and provide constructive feedback.
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Develop and implement customer support strategies to meet organizational objectives.
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Analyze customer feedback and market trends to continuously improve support services.
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Develop a comprehensive understanding of our furniture products, materials, and manufacturing processes.
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Lead, monitor and manage all exhibition and promotional activity.
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Plan BTL activity to promote business and brand recognition.
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Stay informed about industry trends, competitors, and customer preferences.
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Use industry knowledge to guide the team in providing informed and helpful assistance to customers.
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Devise and implement customer support strategies tailored to the unique challenges and opportunities within
the furniture industry.
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Evaluate and optimize customer support processes, with a focus on efficiency and customer satisfaction.
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Collaborate with Marketing and Sales teams to align customer support efforts with overall company goals.
Foster effective communication channels with other departments to address customer needs and provide
insights for product/service improvements.
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Establish and maintain quality assurance standards for customer interactions, ensuring consistency and
adherence to company policies and procedures.
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Drive initiatives to enhance customer satisfaction and loyalty by ensuring timely and effective resolution of
customer inquiries and issues.

Assisting CEO & GM business Development in developing Marketing strategy
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Developing robust knowledge of all product lines/services.
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Endeavor in achieving targets
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Innovate & Present new Marketing platforms and strategies
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Produce Marketing and Advertising to be used at field marketing visits, events and trade shows when
needed
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Organizing events, exhibition and promotional activity
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Develop a continual relationship with Trade Organizations, Associations and chamber of commerce
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Do Business-to-business fields visits
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Conduct competition research, industry trends and market analysis to identify target audience
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Maintaining relationship with testing & inspecting bodies
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Reporting marketing activities to GM Business Development
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Resolving queries of all existing and potential clients
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Supporting to Accounts department by following- with clients for outstanding payment

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Planning and overseeing new marketing initiatives.
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Researching organizations and individuals to find new opportunities.
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Increasing the value of current customers while attracting new ones.
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Attending conferences, meetings, and industry events.
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Developing goals for the development team and business growth and ensuring they are met.
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Training personnel and helping team members to develop their skills.
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Guiding digital agency for new marketing campaign launching.
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Collaborate with professional services and other support teams to ensure successful implementations.
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Prepare and give business reviews and presentations to the senior management team on a monthly basis.
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Effectively manage large scale, complex contracts negotiations and close new business deals with potential
customers.
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Prepare Budget for complete project in profitable manner.

Contacting potential clients to establish rapport and arrange meetings
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Finding and developing new markets and improving sales.
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Reporting to manager about daily task achievement
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Developing quotes and proposals for clients.
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Communicate directly with clients and encourage trusting
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Do Business-to-business fields visits
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Reporting marketing activities to Business Development Manager
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Negotiate contract terms with clients.

To find new potential customers
Market Analysis, Feedback, Market Intelligence, Reporting to Manager
Management of Assigned Customers i.e. Orders, Quotations, Inquiries, payments etc.
Future Orders Reservation & Follow up
To make a strong company / brand image
Responsible for set up and manage the Distributor, Control the sales in, thru, out- whole flow.
Responsible for collect the information of competitor
Responsible for offer the marketing promotion plan
Communicate directly with clients and encourage trusting

Maintaining books of accounts ensuring completeness and accuracy
Prepare daily Bank Position to devise plans for collection and making payment to vendors
Manage purchase order and making payment to vendors as per the policies
Manage import documentation/operation & also dealing with clearing agent and bank
Process payroll with all calculation with tax & provident fund
Tax (input-output) working and calculation
Deal with tax advisor for handling tax matters like tax liability & tax return filling
Maintain petty cash fund
Ensure monthly closing task are done timely. These include bank reconciliation, intercompany
reconciliation, vendors and customers balance reconciliation and prepaid expenses