خلاصہ

An energetic, results-driven professional with more than 5 years of experience in customer service, I am expert in taking complaints, creating/canceling order requests and obtaining details of complaints. In-depth knowledge of processes, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual English/ Urdu

تجربہ

کمپنی کا لوگو
Assistant Manager
AINIT Consultancy Services
اکتوبر ۲۰۲۰ - موجودہ | Karachi, Pakistan

sales , Student counselor and immigration Consultant

کمپنی کا لوگو
Assistant Manager
AINIT Consultancy Services
اکتوبر ۲۰۲۰ - موجودہ | Karachi, Pakistan

sales , Student counselor and immigration Consultant

کمپنی کا لوگو
Phone Banking Officer
Bank Alfalah Limited
فروری ۲۰۱۷ - اکتوبر ۲۰۱۷ | Karachi, Pakistan


 Handling Customer quires
Generating New Product Request
Activation and Blocking of credit and debit cards
Activating E-Banking services

کمپنی کا لوگو
Customer Service Executive
BCS
دسمبر ۲۰۱۲ - مئی ۲۰۱٦ | Karachi, Pakistan


Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Perform customer verifications
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases

کمپنی کا لوگو
customer support executive
trg
نومبر ۲۰۱۱ - اکتوبر ۲۰۱۲ | Karachi, Pakistan

تعلیم

Federal Urdu University of Arts, Sciences and Technology
ماسٹرز, ماسٹرز ان آرٹس, MA Economics‎
Economics
2011

پیشہ ورانہ مہارتیں

ماہر Analytical Skills
ماہر Call Center Development
ماہر Call Center Experience
ماہر Call Controlc
ماہر Call Handling
ماہر Commuication
متوسط Computer Handling
ماہر Conservation Awareness
ماہر Copy Paste
ماہر Customer Service Operations
ماہر Customer Services
ماہر Customer Servics
ماہر Data Entry
ماہر Data Entry Operations
ماہر Decision Making Skills
متوسط Dgital Marketing
ماہر Doodle
متوسط eCommerce
متوسط English Speaking
ماہر Facebook Business Page Knowledge
متوسط Fincane Reporting
متوسط Fluent In English
متوسط IT
ماہر Lab Knowldge
ابتدائی Magento Basics
متوسط Marketing AssessmentMarketing Assessment
ابتدائی Marketing Skills
ماہر Medical Gasses
ماہر Official Assignments
ماہر Polishing Line
ماہر Pulic Dealing
ماہر Report Writing
ماہر Reporting
ابتدائی Risk Management
ماہر Time Management
متوسط Typing Speed
ماہر Verbal Communication
ابتدائی Wordpress Knowdledge
متوسط المهارات الهاتفية

زبانیں

متوسط انگریزی
ماہر اردو

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