خلاصہ

To contribute my service in a reputable organization bearing a healthy environment where I can skills, energy and to accomplish challenge with complete dedication, sincerity and goal oriented attitude.

تجربہ

کمپنی کا لوگو
Branch Manager
Surmawala Electronics
نومبر ۲۰۲۰ - موجودہ | Sanghar, Pakistan

Active Targets sales and Recovery
Maintain branch stock
Responsible all stock and Recovery collection.

کمپنی کا لوگو
Cash Officer
telenor microfinance bank
جولائی ۲۰۱۹ - نومبر ۲۰۲۰ | Sanghar, Pakistan

Under take the cash withdrawals and deposit from the customers according to the assigned limits.
Ensure that the cash is sorted and managed according to the clean note policy.
Accept inward / outward clearing instruments & process on the system accordingly.
Meeting the ICFR standards and reporting, as well as keeping all the processes, DTLs, and reports in auditable mode.
Reconcile the daily cash balances as per the system reports and Cash vault register. 3/4
Custodian of the branch vault / shutter keys as and when required.
Arrange the collaterals for the closed accounts and ensure accurate and timely delivery to customers.
Daily reconciliation of Easy Paisa (Merchant Portal) / UBP transactions.
Ensure compliance with prudential, KYC and other regulatory requirements.
Work as a backup of CSO with all responsibilities as defined when needed.
Work as backup of OM with all responsibilities as and when required.
Assist Operations Manager in dealing with miscellaneous operation assignments.
Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviors (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.

کمپنی کا لوگو
Customer Services Officer
telenor microfinance bank
نومبر ۲۰۱۷ - جولائی ۲۰۱۹ | Sanghar, Pakistan

Handling customer for Branch / Branchless Banking account opening and its related process.
Providing loan processing and disbursal services to the customers.
Complete customers due diligence and managing KYC.
Custodian of secure instruments like ATM cards, Cheque book , AOF records
Executing branchless banking transaction including but not limited to easy paisa, mobile wallet, pension remittance etc.
Responsible for the Maintenance of all kinds of correspondence, circulars, etc
Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
Guide the walk in customers for loans to the sales office.
Guide prospective deposit customers in terms of products and rates and forward them to OM / BM in case of need.
Conducting NADRA verysis and CIB before loan disbursal and NADRA verysis for deposit customer before deposit a/c opening.
All staff work pertaining to Customer Services at the branch.
To act as a coordinator for all communications between the staff within the branch and head office.
Entire inventory of Fixed Assets in the branch is verified by physical check once a year & fixed asset register are reconciled.
To ensure that leave register is maintained.
Orientation of the ATM for the usage by a customer.
Ensure the up keep and the maintenance of the branch at all times.
Be the owner of the administrative support to the branch needs in terms of the staff facilities and customer management.
Assisting operation manager to complete the record, inventory management, book keeping & reporting at different levels.
Act as a backup of Cash officer as and when required.
Efficient handling of collateral keys at the time of disbursal.
Custodian of shutter and vault keys of FCs and Branch as and when required.
Any other responsibility assigned by OM/BM .
Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviors (Be Respectful, Keep Promises, Always Explore

کمپنی کا لوگو
Data entry Officer
telenor microfinance bank
اکتوبر ۲۰۱٦ - اکتوبر ۲۰۱۷ | Karachi, Pakistan

Handling customer for account opening and its related process
Preparation of letter of thanks to customer and other customer correspondence when assigned
Review and monitor the service indicators assigned to the branch and take effective step for its achievement
Guide the walk in customer services at the office
All Staff work pertaining for all communication pertaining to the staff within the branch and with the head office
Be the Owner of the administrators supports to the Branch needs in terms of the staff facilities and customer as per system with assigned limits
Ensure compline with prudential and other regulator instructions
Entire inventory of Fixed Assets in the branch is verified by physical check once a year & fixed asset register are reconciled.
To ensure that leave register is maintained.
Orientation of the ATM for the usage by a customer.

کمپنی کا لوگو
Field Sales officer
ubl omni plus
اکتوبر ۲۰۱۵ - ستمبر ۲۰۱٦ | Sanghar, Pakistan

Responsible To supervise and achieve the assigned target from the Omni Agents, in the assign area
Also Responsible to maintain the relationship with the agents and acquisition f the new agent,
Task to make new agents in new area

کمپنی کا لوگو
Customer Relationship Officer
Zong Franchise
ستمبر ۲۰۱۴ - اگست ۲۰۱۵ | Sanghar, Pakistan

Meet and greet customer with energy and positive attitude,
Deliver Product information and satisfy .consumer need effectively and efficiently
Maintain good relationship with customer
.process new deployment and ensure timely deliver of service to the customer
Handle customer routine inquiries professional
Properly handle daily cash and credited transaction
Support team lead in maintaining customer data base.

تعلیم

University of Sindh
ماسٹرز, بیچلرز ان آرٹس, B.A‎
Arid Zone Agriculture
فی صد 56%
2014
BISE
انٹرمیڈیٹ / اے لیول, , F.Sc Pre-Medical‎
فی صد 60%
2010
BISE
نان میٹرک, Matric in Computer Science‎
مکمل
2008

پیشہ ورانہ مہارتیں

ابتدائی 06 Month CIT Computer Course at Noor Academy Sanghar.
ابتدائی Collection & Recovery E-learning Course
ماہر Communicating Skills
ماہر Customer HandlingCommunication and Interpersonal Skills Team Leader Skills
ابتدائی Fair Treatment to Customer (FTC) (Mandatory ) E-learning Course
ابتدائی Information Security (IS) (Mandatory ) E-learning Course
ابتدائی Introduction To TMB Compliance Policy
ابتدائی KYC, AML & CFT (Mandatory) E-learning Course
ابتدائی National Financial Literacy Program For Youth (SBP)
ماہر Reporting
ماہر Risk Management
ابتدائی Telenor Microfinance Bank Code of Conduct (Mandatory ) E-learning Course
ابتدائی TMB Employee Orientation (Mandatory ) E-learning Course
ماہر Transactions Management
متوسط Zong Franchise

زبانیں

ماہر اردو
ماہر سندھی
متوسط انگریزی

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