Highly motivated, passionate, cross-functional, and results-driven business professional who has done MBA from FAST. I’m a believer that data should drive decisions, but with fresh creativity to support it, all to aggressively grow the business or idea. Key skills include:
o Working on 3 Annual Development Programmes (ADPs) of the Mines & Minerals Department Punjab
o Successfully implemented multiple software modules (HRMIS, attendance system, inventory management, royalty collection, inspection, e-filing, e-auction, e-payment, financial management and geotagging) for Mines & Minerals Department Punjab
o Collaborate closely with stakeholders, including product managers, developers, and end-users, to gather and define project requirements
o Conduct comprehensive business analysis to identify pain points and opportunities for improvement
o Translate business requirements into clear and actionable specifications
o Develop and maintain project documentation, including PC-I, project plans, timelines, status reports, software requirements specification (SRS), and work breakdown structure
o Assist in project scoping, estimation, and resource allocation to ensure projects are delivered within budget and on schedule
o Monitor project progress, track key performance indicators, and ensure project milestones are met
o Facilitate communication between internal teams and clients to ensure a clear understanding of project objectives and requirements
o Collaborate with development teams to provide guidance and clarification on project requirements
o Provide training and support to end-users to ensure successful adoption of new solutions
o Works on Trello, Microsoft Office (Outlook, Word, Excel, PowerPoint) and e-Filing and Office Automation System
o Promoted from Assistant Key Account Manager (03/2021 – 05/2022)
o Worked with New York hospitals, pharmacies, and medical insurance companies
o My primary accounts were Hadi Medical Group, North Coast Anesthesia, Victoria Pharmacy
o Developing and sustaining solid relationships with key clients
o Addressing and resolving key clients’ complaints
o Acting as the main point of contact between key clients and company
o Communicating and collaborating with the stakeholders
o Compiling reports on account progress, goals, and forecasts for stakeholders
o Documents specific claims by completing and recording forms, reports, logs, and records
o Preparing and submitting medical claims to insurance companies on clients’ behalf
o Determines covered insurance losses by studying provisions of a policy or certificate
o Prepares reports by collecting, analyzing, and summarizing information
o Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations
o Maintains quality customer service by following customer services practices and responding to customer inquiries
o Protects operations by keeping claims information confidential
o Worked on NueMD, Codify, Practice Fusion, Google Sheets, RingCentral and 10+ Insurance Portals
o Worked for brands like Walmart (George), Uniqlo, Kontoor Brands, Academy Sports + Outdoors, etc.
o Worked with US, Chinese, Kenyan, and Bangladeshi clients
o Liaising between customers and production to ensure customers’ requirements are fulfilled
o Assessing customer needs and recommending products according to their requirements
o Communicating with garment factories, fabric sourcing agents, and global sourcing offices of brands daily
o Quoting and negotiating prices, and credit terms, and completing contracts and recording orders
o Follow up with clients to ensure satisfaction with goods and services and resolve problems, if any
o Acquiring and updating knowledge about current business trends and situations
o Worked on Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) and Oracle E-Business Suite
o Worked on the documentation of Prism (an in-house built project and internal audit management software)
o Designing a marketing plan, user manual, proposal for personal selling, and a proposal for broadcast selling
o Generated sales lead through field research under the supervision of Territory Manager Projects