While working as contact center & delivery manager at Ginsoy, I have been involved in hire, train, prepare, and motivate my staff members to provide excellent service to customers. The set objectives, analyze contact center metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for customers and to coordinate delivery team members, routes, and budgets to facilitate customers.

While working as Branch manager at Fibbi Huse of Tea, I have been involved in hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems and creating work schedules for restaurant staff.

While working as contact center & delivery manager at Jahsan by Ginsoy, I have been involved in hire, train, prepare, and motivate my staff members to provide excellent service to customers. The set objectives, analyze contact center metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for customers and to coordinate delivery team members, routes, and budgets to facilitate customers.

While working as a Head Cashier & HR Manager at Alaska Restaurant, I have been involved in hiring new staff for restaurant and to handle cash in evening shift & to punch order in computer system, to receive cash from customers, to close cash at the end of the day.

While working as Alternate Distribution Channel Officer at Meezan Bank Limited, I have been involved in taking all sort of calls, to satisfy customer, to initiate different kind of requests, to let them aware of new Products and new features. My basic duties and responsibilities includes debit card activation (temporary / permanent), Utility Bill Payments, SMS Alert Activation / deactivation, Forwarding leads of Home Finance/ Auto Finance and further general quires also receiving complaints from customer regarding late delivery of debit card / Letter of thanks / SBS products, service level, Branch related issue or general complaints.

While working as Phone Banking Officer at Bank Alfalah, I have been involved in taking all sort of calls, to satisfy customer, to initiate different kind of requests, to let them aware of new Products and new features. My basic duties and responsibilities includes Debit card / Credit card Activation or Blocking (temporary / permanent), Utility Bill Payments, booking Step by Step installment plans, SMS Alert Activation / deactivation, Forwarding leads of Personal Loan / Home Loan/ Auto Loan / Credit Card Sales and further general quires also receiving complaints from customer regarding late delivery of debit card / credit card / Letter of thanks / SBS products, service level, Branch related issue or general complaints.

While working as a Customer Support Manager at Dealtoday.pk, I have been involved in booking online orders for COD (Coins on delivery) on calls and through web portal from different customers from all over Pakistan. My basic duties and responsibilities include:

 Taking orders of COD (Coins on delivery) from Customers and forward it to Bykea for Cash Collection.

 Receiving complaints from customers regarding late delivery of their Winning products, Guiding them about out Module and the process that how can the take participate in Auctions and win different products, or general complaints and follow up from Customer for timely resolution of these complaints.

While working as a call center agent for Ufone in KFC Campaign, I have been involved in booking online orders of KFC products on calls from different customers from Karachi, Hyderabad, Larkana, Sukkur & Quetta. My basic duties and responsibilities include:

 Taking orders from Customers and forward it to relevant branches for delivery.

 Receiving complaints from customers regarding late delivery, product quality or general complaints and follow up from Customer Services department for timely resolution of these complaints.

While working as a Supervisor at DR Constructions, I was involved in supervising a Project of Repairing and reconstructing a Building for Rangers officials at Housing Society, Port Muhammad Bin Qasim, Karachi, Pakistan.