Ø  Developing a specified territory by identifying and targeting prospects through cold-calling, tele-prospecting, and direct mail campaigns.
Ø  Converting existing database of customers into accounts.
Ø  Maintaining positive relationship with existing clientele, and upselling/cross-selling clients.
Ø  Sending RFQ/Pricing quotes to customer.
Ø  Following directions and setting goals while getting in sync with the Sales Director to ensure sales goals and targets are being achieved monthly basis.

Managing day to day customer requests and providing proactive services within agreed SLA’s.
• Chase orders and lead times from our internal or external support functions.
• Answer customer enquiries.
• Act as a trusted business advisor to the customer and utilize the knowledge of products,
technology and services to help customers grow and thrive.
• To meet with and develop strong business relations with relevant customers.
• Worked closely with external sales director to help grow margin for pre-defined territory
locations/customers.
• Facilitating the execution of all customer service relates functions associated with
customer support including quoting, ordering and customer service and reporting.
• Executed specific sales initiatives designed to grow gross margin in the accounts.

Responsibilities:
 Managing a team of 45+ individuals and supervising the Projects, Operations and Support Engineers Departments.
 Managing 24/7 Service Desk and managing the IT Support Services in 193 countries in accordance with the defined SLA.
 Developing and Managing interdisciplinary teams for multi-client projects which includes but not limited to NIKE, ADIDAS, Pfizer etc. and identifying & managing risks, issues and dependencies.
 To execute and implement all IT Projects to their timely closure and handling Weekly Ops Review Meeting with client.
 To ensure implementation of processes for all services covered in the SOW, ensure 100% SOW compliance and timely escalation of non-compliance activities.

Responsibilities :
 Monitoring, managing and improving the efficiency of support services with coordination and communication between support functions of Smart Learning, QExpress & HiEnergy Services Ltd.
 Implementing & managing operational plans by liaising with top management.
 Coordinating, managing and improving the processes and policies in support of organizational goals.
Initiatives / Achievements:
 Worked dedicatedly for 36 KW Solar energy project with “HiEnergy Services Pvt. Ltd” at F6/1 Islamabad.
 Managed all the purchase, liaison with vendors and coordination with foreign engineers.
 Successful meetings with Directors of Alternative Energy Development Board – Pakistan.

Responsibilities :
 Analyzing the needs of the business and its customers and coming up with solutions to business problems.
 Managing the work from initial request through estimation, approval, requirements, build and implementation.
 Delivering Functional and User Acceptance Testing.
 Writing Business Requirements Specifications that successfully delivered necessary change.
 Implementation of new designs within the Business Operation Model.
 Assisting in the preparation of user and system test plans.
 Managed the analysis and implementation of several large projects.
 Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.
 Identify business & systems process improvements from Big Picture to detail level.
 Managing and liaising with business and technical consultants to explore business process improvement opportunities.

Responsibilities:
 Working for Global-serve.com, an IT Life Cycle Platform which provides IT Support & Procurement Services in 174 countries.
 Catered the needs and fulfilled the orders of customers which includes but not limited to AT&T, Shell, NCR, WPP, DOVER etc.
 Maintained the Catalog of Global Manufacturers, i.e. HP, IBM, DELL, Lenovo, Toshiba etc.
 Chasing and responding customer’s orders and quotes in accordance with the ETS.
 Responding to customer’s queries via Phone Calls, Live Chat & E-mail, help them in the procurement, deployment & disposition of technology assets worldwide.
 Updating the exchange rates of all the concerned Global Manufacturers.
Initiatives / Achievements:
 Defined & streamlined the processes involved in the Catalog Management.
 Worked dedicatedly to rearrange the SKU’s/product numbers and validate the data.
 Initiated the new automated Catalog Management System in order to get more productivity and efficiency in work.
 Designed a framework for the Branding of Global-serve.com including the new website collaterals & USP’s.

Responsibilities :
 Analysis on Expired members and further Retention workup
 Detailed Case Studies of Expired and Renewed Members

Initiatives / Achievements:
 Designed SOP’s for Customer Orientation & KYC (Know Your Customer)
 Designed tutorials for Customer’s Education. (Pre-selling & Post-Selling)

Responsibilities :
 Verification & Resolution of queries regarding Agent Lead Conflict(ALC), Internal Lead Conflict(ILC), Lead Escalation, Discount Requests etc.
 Monitoring of Msn Chat, Voice Chat, Phone Calls and Emails of Sales Associates in order to ensure maximum level of Quality Perfection.
 Worked for the successful launching and furthermore progressed functioning of REVENUE 911. A channel through which all the Sales issues are addressed and resolved in more effective and efficient way.

Initiatives / Achievements:
 In-depth analysis of customer’s feedback with regards to the Service Delivery of their Memberships at tradeKey.com via Survey Forms.
 Detailed Analysis with monthly reports on Renewed Members.
 In-depth analysis & comparison of Non-Renewed Members with Renewed Members, gauging of all the possible Upgrade Factors.

Responsibilities:
 Responding to customer queries via phone calls, email, live chat and ERP system.
 Getting Feedbacks of both Buyers and Sellers and arbitrate them in Dispute Resolution.
 Article posting on various blogs, forums and communities & for Ezine Articles.Com regarding Safe Trading Methods
 Guiding Buyers and Sellers to get maximum Business Exposure.
 Verification of attested company certificates, TnC’s and consultation with commercial services.
 Maintaining SLA and identifying KPI for improved Customer Satisfaction Level.
 Proactive handling of customer issues in collaboration with Loyalty dept., Operations dept., Sales Dept., and Marketing dept.
Initiatives / Achievements:
 Detailed work on various dimensions of Public Relations, identification & evaluation of improvement methods and their best possible utilization pertaining to protect the prestige and rapport of organization.
 Proposed various methods of Lead Generation through Social Media.
 Designed marketing emails for Business Affiliate Program.
 Formulated new advertising web pages with better keywords for Reseller Program & Business Affiliate Program of Tradekey.com.