خلاصہ

To be successful and to work for an organization that provides me the opportunity to improve my skills and knowledge to grow along with the organization's objective.


پراجیکٹس

Research Work

تجربہ

کمپنی کا لوگو
CSO / Customer Services Officer
The Bank of Punjab (BOP)
نومبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

I am currently working at The Bank of Punjab as a CSO in GID (Government Initiative Division). Where I have to perform major duties like;

Perform day-to-day operations in the customer services unit and ensure that customer services standard as laid down by the SBP/BANK.
Efficient and effective complaints management of GID which includes Kamyab Jawan YES, Punjab Rozgar scheme, and Mera Pakistan Mera Ghar loan scheme complaints.
Attend and resolve customers’ inquiries/complaints about the product or services of GID received from CMU or any other forum and resolve it within stipulated services standard TAT.
Work on CRM for complaints management & Establish liaison with CMU and different banking departments i.e, Agri, RFD & SME for resolution of complaints.
Observe quality assurance at GID of different government loan schemes as per the Bank's Quality assurance Manual.

کمپنی کا لوگو
Account Assistant
PAKWINZ International
اگست ۲۰۱۹ - نومبر ۲۰۱۹ | Lahore, Pakistan

I have also 3 months' experience working at PAKWINZ International as an account assistance. Where I have to manage accounts of all the suppliers linked with the company. I have to assist the accounts manager to manage the salaries of all employees working in that company.

کمپنی کا لوگو
Internship
The Bank of Punjab
جولائی ۲۰۱۹ - اگست ۲۰۱۹ | Lahore, Pakistan

I have done 4 weeks internship at The Bank of Punjab in the Trade Processing Centre. I have learned about domestic & foreign trades.I have also learned about LC Opening – Inland / Foreign Bill of lading, FIM (Finance Against Imported Merchandise), FATR - (Finance Against Trust receipt), FDBP – (Foreign Documentary Bills Purchased), IDBP – Inland Bills Discounting, etc.

تعلیم

University of Education
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, Graduation‎
Banking & Finance
CGPA 3.3/4
2019
Goverment Shalimar Collage Baghbanpura Lahore
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), Higher Secondary‎
Physics, Chemistry, Maths
فی صد 65%
2015
Our Own Boys Higher Secondary school Lahore
میٹرک / او لیول, سائنس, Secondary School‎
Physics, Chemistry, Maths
فی صد 78%
2012

پیشہ ورانہ مہارتیں

متوسط Complaint Management
متوسط Customer Relationship Management
متوسط Customer Services
متوسط MS Office
متوسط Problem Solving
متوسط Time Management

زبانیں

متوسط انگریزی
متوسط پنجابی
متوسط اردو