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خلاصہ
Motivated individual aiming to contribute skills to organizational objectives, committed to personal and professional growth. Dedicated to contributing to success and development through continuous skills improvement.
پراجیکٹس
تجربہ
Service Quality Analyst-Consumer & Digital Banking CCG
Monitoring KPIs, offering insights on performance trends, and identifying areas for improvement to enhance service quality.
Analyzing customer feedback, compiling insightful reports pinpointing improvement areas and dissatisfaction reasons.
Performing comprehensive analysis and analytics reports to evaluate performance, customer experience and product interactions to reveal the valuable trends over time and inform strategic training adjustments, ensuring a continuous enhancement of service quality.
Constructing detailed TAT monitoring reports for consumer products, tracking and analyzing turnaround times to enhance efficiency.
Designing and conducting training programs focusing on service skills, product knowledge, and effective communication.
Manager
Providing data analytics, reports and quantitative analysis to the team.
Development of various MIS reports for the team.
Analysis, Tracking and Reporting of overall Deposit Position for Branches, Areas Region and Retail Banking Group and also sharing the same with field and management.
Tracking and reporting of budgeted average deposit and weighted average coupon position for Branches, Areas Region and Retail Banking Group and management.
Downloading of bank’s different analytics reports and reporting analytics to administration and preparation of weekly and monthly analytical reports to senior management.
Provide insights and directions to management and enable data driven decisions across cross-functional teams.
