 Be incredibly friendly, customer centric, positive and accommodating attitude while interacting with customers.
 Manages all sources of revenue including the events, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
 Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
 Ensure outstanding guest service and the adherence to all brand standards.
 Protect the Banquets and its assets through enforcing and maintaining a preventative maintenance program.Working efficiently to fill existing and prospective slots with good Human Resource in Office. - Updating Timesheet, maintaining Leave Records on a daily basis. - Lead Change Management initiative for improving company culture & HR Competencies. - Suggest Improvements & execute Performance Management System. - Make pre-joining arrangements and conduct orientorientation for new employees. - Maintain Employee personal files, attendance and leave records. - Handle employee relations: counsel on human resource and work-related issues. Interpersonal skills – patience, a good listening ear, and confident communication are important skills a hotel reservation agent must rely on while assisting customers
Organization skills – hotel reservation agents usually manage large amounts of customer information and should be able to easily keep track of everything
Memorization – reservation agents are expected to have an in-depth knowledge of hotel features, amenities, and room information, along with information about the surrounding area
Patience – work as a hotel reservation agent can include many stressful situations with a variety of customers, and agents are expected to remain calm and pleasant no matter the situation
Technological proficiency – the duties of hotel reservation agents are carried

• Formulation of Job Description, placement of Advertisement in the newspapers, Review and Short listing of Potential CVs, Conduct of Test/Interview, develop evaluation and final recommendation about the selection of the potential candidate and alternate candidate, Issuance of Job Offer, Contract Development, Briefing to the newly hired staff
• Advise candidates of selection/non-selection; Arrange for medical clearance
• Reply to general inquiries on employment opportunities and conditions of service
• Provide information to applicants on recruitment policies, procedures and status of applications
• Record Management: Establish and maintain a Systematic Filing System
• Formulation of Office and HR Procedures: Individual Annual Performance Plan and conduct Performance Appraisal, Salary Negotiations, issuance of HR Circulars and sharing of HR related information
• Verification of accuracy and validity of documentation to determine staff members’ entitlements and allowances
• Initiation and preparation of documentation of a broad variety of personnel actions (i.e. initial appointment, separation, promotion, contract extension, salary increments)
• Office Management: Office maintenance and cleanliness, office decorum
• Procurement Management: Formulation of Tender Document and Quotations, meetings with Clients on prices of products, quality, and delivery time.
• Travel Management: Interact with the Travel Agent to finalize the Travel Itinerary for the official travels, Purchase of domestic and international travel tickets, and arrange hotel accommodation
• Management of meeting schedule: Organize meetings of CEO with the management of Field Offices, Record and Share Minutes of the meeting
• Scheduling of meetings: Arrange meeting logistics including selection of venue, emailing of invitation to participants.