خلاصہ

I am graduate in Computer Science and having total 8 years of professional experience in Customer Services, Back Office Front Office Data Entry and Sales.
I am looking for a challenging job where I can demonstrate my professional skills.

Key Skills.

  • Customer Service
  • Call Handling
  • CRM
  • Trouble Shooting
  • Customer Success
  • Documents Verification
  • Microsoft Tools ( Office & Outlook )
  • Data entry

Experiences

Zong CMPak HQ Islamabad 2013 -2016

  • Customer Service
  • Email Support
  • Inbound
  • Outbound Sales VAS
  • SMS Broadcasting
  • QA Testing for VAS before official launch.

Etisalat UAE Sharjah 2017 - 2019

  • Back Office
  • Customer Support
  • Email correspondence
  • Data Correction
  • Data Verification
  • Training to newly hired staff

RTA Salik Dubai UAE 2019 -2022

  • Inbound Calls
  • Chat Support
  • Data Verification for Salik
  • Tags Activation
  • Data Entry
  • Customer Satisfaction Surveys
    • E Traffic Management.

تجربہ

کمپنی کا لوگو
Customer Service Executive
RTA Salik
ستمبر ۲۰۱۸ - فروری ۲۰۲۲ | Dubai, United Arab Emirates


Inbound CallsChat SupportData Verification for SalikTags ActivationData EntryCustomer Satisfaction SurveysE Traffic Management.

کمپنی کا لوگو
Customer Services Officer
Etisalat
جنوری ۲۰۱۷ - جولائی ۲۰۱۸ | Sharjah, United Arab Emirates


Etisalat UAE SharjahBack OfficeCustomer SupportEmail correspondenceData CorrectionData VerificationTraining to newly hired staff

کمپنی کا لوگو
Customer Services
ZONGCMPAK
جنوری ۲۰۱۳ - نومبر ۲۰۱٦ | Islamabad, Pakistan

Zong CMPak HQ IslamabadCustomer ServiceEmail SupportInbound Outbound Sales VASSMS BroadcastingQA Testing for VAS before official launch..

تعلیم

Gomal University
بیچلرز, بی سی ایس / بی ایس, Bachelors in Computer Science‎
Business Communication, Data Communication and Networks, Database System
فی صد 63%
2013
Gomal University
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), FSC‎
PHYSICS CHEMISTRY MATHS
فی صد 70%
2009

پیشہ ورانہ مہارتیں

متوسط Back Office Support
ماہر Commitment to Customer Service
ماہر CRM
ماہر Customer Services
متوسط Data Entry
ماہر MS Office

زبانیں

ابتدائی عربی
متوسط ہندی
ماہر انگریزی
ماہر اردو
متوسط پنجابی

آپ کن کمپنیز کی پیروی کر رہے ہیں

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