Senior Property - Facilities Management Executive with a wealth of strategic experience across a diverse industry base, including Real Estate, Retail, Engineering, Automotive and Construction. An operational innovator, with a reputation for designing, implementing and managing holistic procurement and supply chain processes and strategies which facilitate corporate growth and deliver value driven efficiencies. To aspire a challenging career in the field of supply chain management and to be a major contributor to a professional organization.
Supervise Property Management functions of Customer Care, Facilities Management, Procurement, Administration, CRM, Community Management and Contact Centre functions.
Administer daily operations of MEP, Cleaning, Fire fighting, Security System/CCTV, Gate Barriers/Shutters, ELV, BMS and sub contractors.
Maintain a high level of customer satisfaction by being a Customer advocate and liaison between customers & back-end operations.Oversee Customer Home Orientation visits, coordinate with civil teams ensuring snagging were timely rectified.
Develop and execute Service Level Agreements and KPIÃƒÂ¢Ã¢‚Â¬Ã¢„Â¢s to monitor overall service delivery of the vendors.
Prepared sourcing strategies for both spares and maintenance contracts after analyzing scope of work, specifications, supply markets and cost drivers. Developed strategies for cost reduction, cost avoidance, risk exposure and negotiated commercial outcomes by leveraging procurement levers and bench marking. Managed procurement risk by negotiating pragmatic and timely commercial and contractual solutions.
Developed bid packages, subcontract documentation, evaluated proposals and negotiated contracts, developed business cases, managed relationships with strategic suppliers and key stakeholders. Prepared bid proposals by estimating costs, preparation of schedules, estimating the scope (WBS), provisioning for risks & contingencies, estimation of overheads and cost variations.
Monitored supplier performance through balanced scorecards, conducted reviews of the ongoing capabilities of potential suppliers, carried out audits/ supplier evaluation, managed their approval on the Supply Base Management system, implemented supplier competency developments to improve overall supplierÃƒÂ¢Ã¢‚Â¬Ã¢„Â¢s capability to meet company requirements.
Proven capability of working within an environment using QA, OH&S and environmental systems.
Supervised and Administered the Dubai Festival City Hard and Soft MEP Operation and Maintenance Contract covering 2.5 million sq.ft residential and retail destinations. The contract valued approx. AED 80 million incorporating Al Badia Town Houses and Condo Residence, DFC Mall, Festival Tower, IMAGINE, IKEA, Hard Rock CafÃƒƒÃ‚Â©, Five-star hotels like Intercontinental , Crowne Plaza, Holiday Inn, Educational institutions, Sports facilities and Parks nestled alongside a 3.3-kilometre creek.
Negotiated a major contract agreement with an electronic assembly manufacturer, driving an annual cost savings of AED. 500,000.
Delivered significant improvements in supplier performance, customer service and new project delivery whilst reducing overall cost of doing business with suppliers.
Negotiated over AED. 5 million in cost savings to date for Al Futtaim Engineering with tendered suppliers.
Upgrading the operations to paperless and adding ERP system in place.
Changed the payment terms for most of the indirect procurement suppliers and vendors to credit term.
Introduced and managed outsourced manpower contracts to reduce project labor costs and increase revenue in annual P&L.
Administered the Masdar City Hard and Soft MEP Operation and Maintenance Contract covering 6 sq.kms and consisting state-of-the-art technologies with an aim to be carbon neutral and zero waste green city. The Contract included managing facilities of Masdar Institute of Science and Technology, IRENA, Siemens, Personal Rapid Transport (PRT) network of driver-less vehicles, Residential and retail buildings, corporate offices and science laboratories.
Monitor, identify, and analyse all project costs which include labour cost, materials cost with a view of facilitating the completion of the projects at minimum cost and within budget limit.
Maintained the operational and financial KPI above 90% to meet the AMC Service Level Agreement by targeting completion of PPM,CM, Customer Satisfaction, Monthly Reports and HSE requirements.