Operate as the lead point of contact for all the matters specific to the customers.
Develop the Key Performance Indicators (KPIs) through various dashboard models for both internal and external stakeholders.
Analyze the performance of various cross functional teams to identify operational bottlenecks and advise on areas of process improvement.
Design strategies, prioritize initiatives and work in collaboration with the related departments to effectively carry out smooth internal workflow.
Ensure the timely and successful delivery of company’s solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Translate internal and external stakeholder’s requirements into reporting and business intelligence deliverables.
Identify, analyze, and interpret trends or patterns in complex data sets for internal and external stakeholders.
Work closely with management to prioritize business and information needs.
Responsible for leading timely reporting with all the necessary information as per requirements of the customers and other team members in overseas offices.
Knowledge of principles and processes for providing customer and personal services, assessment of customer needs, meeting quality standards for service, and evaluation of customer.
Work in the areas of product development and introduce innovative solutions to better serve client requirements.
Formulate and maintain various reports, business models and dashboards to gauge internal process improvements.
Regularly present the Key Performance Indicators (KPIs) to Top Management to highlight operational improvements and operational bottlenecks. 

Coordinate and manage collection of KPI data for reporting purposes.
Oversee preparation of each department s weekly, monthly, and quarterly KPI reporting.
Partner with other Managers to deliver improvements and common practices with regards to  material flow & inventory control.
Reconcile all return orders, track processes, and ensure all orders are processed in accordance with standards established for returns.
Formulate and maintain various reports, business models and dashboards to assess the project performance.
Performing other Administrative Duties assigned by management.
Work in collaboration multiple departments to ensure timely delivery of the service offering.

Manage multiple projects and work closely with Cross Functional Teams to ensure timely and effective accomplishment of the assigned projects.
Develop the Key Performance Indicators (K Pis) to focus on project delivery and efficiency.
Formulate and maintain various reports, business models and dashboards to assess the project performance.
Resolving and handling issues from Client with promptness and accuracy.
Collaborating with management on process improvements and implementing best practices.
Performing other Administrative Duties assigned by management.
Work in collaboration multiple departments to ensure timely delivery of the service offering.