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خلاصہ
A dynamic Project Manager having 3+ years of professional competence in managing numerous projects successfully aligned with company objectives. Skilled with effective organization, clear communication, and robust decision making for resolving problems, improving client’s satisfaction and driving overall operational improvements.
تجربہ
Project and Change Analyst
A competent and experienced project and change analyst with over two years of competence as manifested in my remarkable reputation for resolving problems, improving customer satisfaction and driving overall operational improvements.
Add to that, consistency in saving time and costs. Therefore, with unflinching motivation and determination, I am ever ready to add significant value to the relevant organisation to the best of my abilities
I Hold the responsibility for driving major changes and incidents through to resolution in accordance with agreed procedures and service level agreements (SLAs)
Perform independent research on chronic IT issues and work with team to devise disaster recovery plan for issues related to Telephony, Networks, Service Providers, Servers (DB, emails) and Dialers
Identify trends and potential problem sources, by reviewing multiple data sources
Host and manage Change Management activities for continuous upgrading and improvement in IT infrastructure Analysing and reviewing the change records and change plan for ensuring completeness
Ensure that the activities and resolution are properly executed and documented
