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خلاصہ
To leverage my experience as a successful Relationship Manager in the banking industry to help an organization grow its customer base and revenue streams. I have a proven track record of exceeding sales targets, delivering excellent customer service, and building strong relationships with clients. With my expertise in financial analysis,risk management, and product knowledge, I am confident that I can add value to any organization in the banking sector.
تجربہ
Relationship Manager - Roshan Digital Unit
Working as a Relationship Manager -Roshan Digital Unit.
Proven track record of successfully managing relationships with overseas customers, ensuring their satisfaction and addressing their needs effectively.
Collaborative team player, coordinating with internal teams to ensure seamless service delivery and exceed client expectations.
Adept at resolving customer issues and concerns promptly, maintaining high levels of customer satisfaction and loyalty.
Accomplished in meeting and exceeding sales targets, showcasing a strong ability to identify opportunities, negotiate deals, and close transactions with overseas clients.
Relationship Manager
Worked as a Relationship Manager indigital onboarding, serving both overseas and localcustomers.Specializing in Auto Loans, Home Loans, CreditCards, and addressing customer complaints relatedto these products.Conducting customer onboarding, guiding clients through the digital application process andensuring a smooth experience.Developing and maintaining relationships withclients, providing exceptional customer service, andmanaging their accounts effectively.Providing advice and guidance to customers onfinancial products, including credit cards, loans, andmortgages.Analyzing financial data to assess customers\\\'creditworthiness and recommend appropriate loanproducts.Resolving customer complaints, investigatingissues, and proposing solutions to meet customers\\\'needs.Staying up-to-date with industry trends andchanges in regulations to ensure that customers areprovided with the most relevant and up-to-dateinformation
Relationship Manager - RDA
Worked as a Relationship Manager in Roshan digital Account Department.
Accounts opening of overseas customers and sales of auto, and home loan
Relationship Manager (AM-I)
Worked as a Relationship Manager in RDA -RoshanDigital Account serving overseas.Specializing in Auto Loans, Home Loans, CreditCards, and addressing customer complaints relatedto these products.Conducting customer onboarding, guiding clientsthrough the digital application process andensuring a smooth experience.Developing and maintaining relationships withclients, providing exceptional customer service, andmanaging their accounts effectively.Providing advice and guidance to customers on financial products, including credit cards, loans, andmortgages.Resolving customer complaints, investigatingissues, and proposing solutions to meet customers\'need.
Phone Banking Officer
Worked as a phone banking officer and provided services to customers and resolved issues of Customers
Phone Banking officer
Worked as a Phone Banking Officer for HBL withFSC Integrated Services.Handled all types of queries and complaints fromcustomers over the phone, serving as the primarypoint of contact between customers and the bank.Resolved customer issues, providing solutions andguidance to customers to ensure their satisfactionand loyalty.Maintained a positive and professional demeanorduring customer interactions, ensuring a high levelof customer service at all times.Demonstrated excellent communication skills,including active listening, empathy, and clarity incommunication.Achieved high customer satisfaction ratings,exceeding monthly targets and KPIs
