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Key Responsibilities
 Ensuring timely delivery of services with coordination among all stake holders.
 Maintaining office records and keeping all stakeholders updated with the same  Ensuring the end to end testing and commissioning of links being deployed in Central region.
 Provide timely feedback to management for on-going projects  Handling Central Zone CRM (BnCC) Management.
 Follow-ups with Technical, PIE and Transmission team for ongoing assignments for faults and links deployments.
 Integral part of the corporate office, working in customer care.
 Effective Liaison with PTCL internal functions to ensure customer satisfaction.
 Hotline activation of all central Key Banks customer with the help of switching team
 Involved in large scale projects of MCB, SNGPL, LESCO and ABL.

Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Attending trade exhibitions, conferences and meetings.

Provide trouble shooting, technical support, Product Information to the customers landing on Contact Center ensuring that their issues are resolved swiftly and professionally in the line with agreed service levels.
Maintain high level of customer satisfaction throughout the process from the 1st call to complete problem resolution and provide complaint reference for future correspondence to the customer.
Well organized, able to work with less/ no supervision, multitasking by providing different customers with respective and different product information.
Suggest the key points to improve the work and efficiency for contact center to the Senior CSE.
Follow the grids/ standards/ policies given by the management however must exceed expectations of the customers while taking into account the needs of the organization.
Register all the complaints, queries and suggestions of customers in the System, take complaints when needed and to avoid unnecessary complaint logging.

Reports to Administrator.
Supervises all Institute personnel.
To serve as the Principal of an Institute in developing and implementing policies, programs, curriculum activities, and budgets in a manner that promotes the educational development of each student and the professional development of each staff member.
conceptualizes the broad goals of the Institute and plans accordingly to ensure that procedures and schedules are implemented to carry out the total Institute program.
provides activities which facilitate the professional growth of the Institute staff and enhance the quality of the instructional program.
orients and assists new staff and new students and provides opportunities for their input in the Institute program.
manages, directs, and maintains records on the materials, supplies and equipment which are necessary to carry out the daily Institute routine.