+4 years of experience as marketing executive. I am good at multitasking and detail-oriented. I am proficient at building and maintaining professional relationships. Have a master’s degree in business administration with majors in marketing.
<div><p>At Sirius Support, as a Digital Education Consultant, we work with Universities, Colleges, Schools, and other academic bodies and institutions to transform and amplify their work within the online and remote space, to help bring them into the future.</p>
<p>With our e-learning learning modules, we bring best in class practices to your material, helping you to create engaging material that enables increased retention of knowledge, as well as improved ability to apply retained knowledge. Our Mona Lisa tool allows examinations, and tests, to continue to be held whether in physical locations, or online, and ensures the integrity and value of your certifications and exams.</p>
<p>Our Global Clientele includes: Government Bodies and Education Institutions Government Schools / Colleges / Universities Private Local & International Schools / Colleges / Universities Academia-related organizations and Consulting Firms For more information on what we offer, please visit our website @ Sirius Support for Education</p></div>
1. Handles benefits request investigations submitted in the queue on the web portal, which may also include, but is not limited to, various inquiries for informative direction.
2. Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
3. Logging and classifying all calls and requests for assistance in the customer relationship management system.
4. Manage the resolution process for customers relating to data and applications for a particular product/s.
5. Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
6. Recognize and escalate recurring problems, inferior processes or outdated procedures.
<div><p>1. Acquiring new customer & expanding the potential customer circle.</p>
<p>2. Produce growth in income by selling business products and services.</p>
<p>3. Development of relationships with referral sources.</p>
<p>4. Identify and capitalize on new business opportunities.</p>
<p>5. Assisting senior management to achieve monthly targets.</p>
<p>6. Meetings with corporate clients to engage them in active and aggressive investments and providing them with detailed analysis.</p></div>