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خلاصہ
An enthusiastic, ambitious, responsible, self-motivated, determined, mature individual, with a habit of adopting technical skills immediately and caries positive attitude. Experienced Incident Management with a demonstrated history of working in the information technology and services industry. I enjoy both working alone or within a team and possess negotiation skills. I have strong analytical and problem-solving abilities. Welcome new challenges and enjoy seeing them through to completion. I can do brain storming and share different and innovative ideas willing to use my own initiative and have good sense of humor and the ability to communicate comfortably at all levels. I always take criticism in a positive manner. Able to remain calm in high-pressure situations.
تجربہ
Managed Service Coordinator at NCR Corporation
• Coordinating with the team’s country wide for the execution of project plan related to the deployments of new ATM/ Installations/ Migration of ATMs.
• Ensuring that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements.
• Responsible for planning and coordinating all the activities required to perform, ATM monitoring, and daily report on the process.
• Provide specialized investigation and diagnosis of all Incidents and Service Requests.
• Providing technical support to the Branches of MCB&BOP Bank to ensure ATM availability.
• Played Project Coordinator Role in the Project of NIB merger to MCB.
• Accomplished Bio Project implemented Bio device in Allied bank ATMs.
• To ensure that the Service Level Agreement/ Business Rules are respected & being followed by the team.
• Analyzing Daily Reports data to investigate the escalated issues from tier 1, acting as a Subject Matter Expert.
• Keep branches informed about their Incidents’ status at agreed intervals.
• Monitoring 800+ ATMs using Globally used tool GASPER & APTRA VISION for the incidents raising on ATM.
