خلاصہ

To join a dynamic and progressive organization offering opportunities for diversified experience, and seeking a position which will allow for continued professional growth, offering an environment in which advancement is based on strength of individual contributions to the realization of organizational goals.

تجربہ

کمپنی کا لوگو
Customer Support Officer
Allied Bank Limited
فروری ۲۰۱۹ - موجودہ | Lahore, Pakistan


Manager overall service delivery of branch.
Ensute that customers are well looked by the branch team by following the Organization\'s policies and procedures, by providing them personalised services with proper guidance.
Register and keep a record of customer complaints.
Ensure that all customer requests are timely processed by the branch team.
Ensure that the highlighted service related discrepancies are timely resolved.
Strong follow up in resolving branch issues and problems pertaining to the respective departments or vendors.
Works on account opening.
Works on promoting digitalization by giving proper guidance to customers through different means.
Works on issuance of Proceeds Realization Certificates & Statements of Accounts.

تعلیم

University of the Punjab
ماسٹرز, , BBA (Hons)‎
CGPA 3.8/4
2018
University of the Punjab
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA Hons.‎
Banking & Finance
2018
The Punjab Group Of Colleges Lahore
انٹرمیڈیٹ / اے لیول, , I.Com‎
Commerce
فی صد 83%
2014
Divisional Public High School & Intermediate College
میٹرک / او لیول, , Matric in Science‎
Biology
فی صد 86%
2012

پیشہ ورانہ مہارتیں

متوسط Accounts Administration
متوسط Banking
متوسط Branch Operations Management
متوسط Cross Cultural Communication Skills
ماہر Customer Relationship Management
متوسط Ms Office Suite
متوسط Quality Management
متوسط Record Keeping
متوسط Team Management
متوسط Transaction Operations

زبانیں

متوسط انگریزی