خلاصہ

To pursue a challenging career in the field of Finance and Accounting with constant learning and contribution in Banking sector which allows me to  grow professionally and as an individual. To face the challenges with reward in competitive environment an achieve excellence by working in reputed banking sector. Ability to lead and work with people by achieve participation.

تجربہ

کمپنی کا لوگو
Customer Support Officer
Allied Bank Limited
نومبر ۲۰۱۹ - جولائی ۲۰۲۳ | Lahore, Pakistan


Manage overall delivery of the branch.
ensure that customer are well looked after by the branch team by following the bank policies and procedures, by providing them personlized services with proper guidence 
Act as focal point between the branch and Service standard and Quality function at Head office.
Ensure that the customers are timly intimated about the receving of their ATM cards and checquebook atc 
Registered and keep a record of customer complaints.
Divertinf customers towards digital banking channels / gadgets available in the branch.
Ensure that all customer requests are timly processed by the branch team.
Conduct monthly service hurrdle in the branch
Liaise closly with the banking operations to ensure accurate and prompt delivery of the services
upkeep and service monitoring of other assign branches.
Any other task assign by Service Standard and Quality Assurance Management. 

کمپنی کا لوگو
Bank Intern
MCB Bank Limited
جولائی ۲۰۱۸ - اگست ۲۰۱۸ | Lahore, Pakistan


تعلیم

University of Education
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, Masters in Business Administration‎
Finance
CGPA 3.3/4
2019
University of the Punjab
بیچلرز, بیچلرز ان کامرس, B.Com‎
Commerce
2015
BISE
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Commerce
فی صد %
2013
BISE
میٹرک / او لیول, آرٹس, Matric in Arts‎
Arts
فی صد 71%
2011

پیشہ ورانہ مہارتیں

ماہر Ability to Coordinate
ماہر Ability to Work Individually
ماہر Accounting
ماہر Bank Reconciliation     
ماہر Communication Skills
ماہر Coordination Skills
ماہر Customer Relationship Management
ماہر Customer Service Skills
ماہر Good Communication
ماہر Microsoft Office (MS Word, PowerPoint And Excel)
ماہر Self-Motivated
ماہر Teamwork

زبانیں

ماہر اردو
ماہر انگریزی