خلاصہ

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Now looking for a rewarding position where I can serve customers and increase customer retention

تجربہ

کمپنی کا لوگو
Senior Customer Service Specialist
Global bridge communications
جنوری ۲۰۲۱ - موجودہ | Lahore, Pakistan

Respond to incoming calls, emails and other message from customers and give them the right answers and directions.
Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals.
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information.
Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance.

کمپنی کا لوگو
Team Lead
Black Arrow Communications
جنوری ۲۰۱۹ - دسمبر ۲۰۲۰ | Lahore, Pakistan

Assists customers effectively by solving customer issue.
Giving customer additional information or explains services.
Briefing products knowledge and ensures customer satisfaction.
Tactfully handles confrontational or stressful interactions with the customer.
Finalize supporting paperwork and information as required.
Accurately captures customer information.
Creates and maintains service reports.
Doing meetings with team members to increase profits.
Making strategies for outputs

تعلیم

Bahauddin Zakariya University Multan
بیچلرز, BSc, ‎
Civil Engineering
CGPA 3.6/4
2019
Muhammadan Public Higher Secondary School Jatoi
انٹرمیڈیٹ / اے لیول, , ‎
PRE ENGINEERING
فی صد 87%
2013
Government boys high school jatoi
میٹرک / او لیول, , ‎
Biological Sciences
فی صد 89%
2011

پیشہ ورانہ مہارتیں

ماہر Internet Hardware, Software Installation
ماہر Official Assignments

زبانیں

ماہر انگریزی
ماہر اردو